Awesome Support Documentation

Multiple E-mail Addresses For Tickets, End-Users And Agents

The core Awesome Support WordPress Help Desk plugin allow notifications to be sent to the ticket creator and agents. Each user (ticket creator) and agent can have only one email address.  The Power Pack add-on permits the creation of additional email addresses.

Additional email address can be created in User and Agent profiles as well as inside tickets.

Add Additional Email Addresses To User and Agent Profiles

  • Go to USERS->ALL USERS
  • Search for or scroll to the user or agent profile that needs additional email addresses
  • Click on the user name to open the user profile
  • Scroll down until you see a section titled Additional Emails
  • Click the Add Additional Email button
  • In the popup window just enter the email address you need to add to the user profile
  • If this email address should receive notifications (such as new ticket emails or satisfaction surveys) check the Receive Notification Emails box.
  • Click the Add Email button
  • Click the Close button to close the pop-up window

You can DELETE or EDIT existing email addresses by using the links right next to the email address.

 

Add Additional Email Addresses To Tickets

  • Locate and open a ticket for editing in WP-ADMIN
  • Scroll down until you get to a section below the reply area that has a series of tabs.  One of those tabs will be Email Addresses.  Click on it to open the tab.
  • Click the Add Email button
  • In the popup window just enter the email address you need to add to the user profile
  • If this email address should receive notifications (such as new ticket emails or satisfaction surveys) check the Receive Notification Emails box.
  • Click the Add Email button
  • Click the Close button to close the pop-up window

You can DELETE or EDIT existing email addresses by using the links right next to the email address.

 

Note: this feature requires version 3.0.1 or later.