Time Tracking Reports
There are four time tracking reports. Each report allows you to filter by:
- A date range
- All agents or a select set of agents
- All customers or a select set of customers
- All tickets or just closed tickets
- A select set of tickets searching using the ticket title
The Agent Report
The Agent Report shows the amount of time each agent has spent on tickets for the specified time period. It is a detailed report – showing each individual time log entry for each agent.
Client Report
The client report shows the time spent on each client. It is a detailed report showing each individual time log entry.
Ticket Report
This report shows the time spent on each ticket. Every time log entry is shown for each ticket in the selected date range.
Invoice Report
This report shows the time spent by each agent that has not yet been invoiced
.
More Topics In Advanced Time Tracking
Search