Awesome Support Documentation

Time Tracking Reports

There are four time tracking reports.  Each report allows you to filter by:

  • A date range
  • All agents or a select set of agents
  • All customers or a select set of customers
  • All tickets or just closed tickets
  • A select set of tickets searching using the ticket title

 

The Agent Report

The Agent Report shows the amount of time each agent has spent on tickets for the specified time period.  It is a detailed report – showing each individual time log entry for each agent.

 

Client Report

The client report shows the time spent on each client.  It is a detailed report showing each individual time log entry.

 

Ticket Report

This report shows the time spent on each ticket.  Every time log entry is shown for each ticket in the selected date range.

 

Invoice Report

This report shows the time spent by each agent that has not yet been invoiced

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