Awesome Support Documentation

Installation (Advanced Time Tracking)

Installation Instructions For The Advanced Time Tracking Add-on

  • Download the file to your desktop from the links provided in your purchase receipt or from your Account screen
  • In the WordPress Admin dashboard select Plugins->Add new
  • You should now see a screen with the list of plugins that are installed on your system.  At the top left is a button labelled Upload Plugin. Click on it.
  • You should see a dialog box asking for the plugin file.  Navigate to your desktop and choose the file you downloaded in the first step of this procedure then click the Open button at the bottom of the dialog box
  • You should now be back in the main Add plugin screen with the filename filled out.  Just click the Install Now button.
  • If all goes well you will see a new screen with a link that says Activate Plugin.  Click on it.  That will complete the plugin installation process.

Post Installation Steps

If you have the POWERPACK add-on installed or if you have ever installed the POWERPACK add-on, you will need to remove the edit_ticket_with_full_editor capability from all roles including the admin role.  Normally only the admin role will have this though so start with that one.  You can use a plugin like User Role Editor or, if the POWERPACK add-on is installed and active you can use the functions under the TICKETS->TOOLS->CAPABILITIES tab to do this.  If you do not disable this capability in your roles, your reply editor will be grayed out and you will only be able to use the TEXT tab on the reply editor.

Troubleshooting

If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists.  Check with your hosting provider for instructions on how to use FTP to upload files.  Please make sure you “unzip” the plugin files before uploading them via FTP