Awesome Support Documentation

Installation (Public Tickets)

Installation Instructions For The Public Tickets Add-on

  • Download the file to your desktop from the links provided in your purchase receipt or from your Account screen
  • In the WordPress Admin dashboard select Plugins->Add new
  • You should now see a screen with the list of plugins that are installed on your system.  At the top left is a button labelled Upload Plugin. Click on it.
  • You should see a dialog box asking for the plugin file.  Navigate to your desktop and choose the file you downloaded in the first step of this procedure then click the Open button at the bottom of the dialog box
  • You should now be back in the main Add plugin screen with the filename filled out.  Just click the Install Now button.
  • If all goes well you will see a new screen with a link that says Activate Plugin.  Click on it.  That will complete the plugin installation process.


If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists.  Check with your hosting provider for instructions on how to use FTP to upload files.  Please make sure you “unzip” the plugin files before uploading them via FTP


  • WordPress 4.4 or higher
  • PHP 5.6 or higher
  • Awesome Support 3.3.4 or higher

Add PUBLIC TICKETS To A WordPress Page

In order to view public tickets you first need to create a WordPress page on which to view those tickets.

  • Go to PAGES->Add New
  • Add the following shortcode onto the page: [pbtk_tickets type="public"]
  • Save the page by clicking the PUBLISH button
  • Add the page to your WordPress menu or access it directly using the page SLUG.
Warning:  All of your existing tickets are PRIVATE so the page will be blank until you create some public tickets.



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