All tickets in the free Core Awesome Support plugin are private. This means that the tickets cannot be displayed as a public archive that users can search for solutions to their issues. The Public Tickets add-on allows for the display of tickets in a public archive. It also allows that archive to be searched.
Tickets set to be public can be displayed in a GRID, LIST or ACCORDION format.
Users and Agents can set tickets to be publicly visible.
Users and Agents can choose to set an individual reply to be private.
The administrator can control whether or not the end user can set a ticket or reply to public or private.
The administrator can control whether tickets default to being public or private.
Public tickets can be added to multiple WordPress pages using Shortcodes.
Public tickets can be filtered by a number of attributes.