About Public Tickets
All tickets in the free Core Awesome Support plugin are private. This means that the tickets cannot be displayed as a public archive that users can search for solutions to their issues. The Public Tickets add-on allows for the display of tickets in a public archive. It also allows that archive to be searched.
Features
- Tickets set to be public can be displayed in a GRID, LIST or ACCORDION format.
- Users and Agents can set tickets to be publicly visible.
- Users and Agents can choose to set an individual reply to be private.
- The administrator can control whether or not the end user can set a ticket or reply to public or private.
- The administrator can control whether tickets default to being public or private.
- Public tickets can be added to multiple WordPress pages using Shortcodes.
- Public tickets can be filtered by a number of attributes.
- Public tickets can be searched by the end user.
Search