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4 months ago Comments Off on Sample Gravity Forms

We have created a series of very simple Gravity Form forms to help you get started.  Below are links to these forms along with how you should configure them.

New Ticket Form

Download Here

This form consists of three fields:

  • Subject which should be mapped to the Awesome Support Subject/Title field.
  • Email which should be mapped to the Awesome Support Email field.
  • Content which should be mapped to the Awesome Support Content field.

All three fields should have their REQUIRE checkbox enabled.

Optional: Under the Form Settings tab you should turn on “Allow Create User” if you would like to allow unregistered users to successfully submit this form.  With this option checked, form submissions with unrecognized email addresses will automatically have a new account created with the standard WordPress notification email sent to them to set their password.

New Ticket With Department Form

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This form consists of four fields:

  • Subject which should be mapped to the Awesome Support Subject/Title field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Email which should be mapped to the Awesome Support Email field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Content which should be mapped to the Awesome Support Content field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Department which should be mapped to the Awesome Support Department field (Custom Fields tab)
    • Optional: Set the REQUIRE checkbox (enable the checkbox) if you would like to force the user to enter a department on every entry.
    • Set the POPULATE option so that the Gravity Forms form is automatically populated from the department data in Awesome Support

Optional: Under the Form Settings tab you should turn on “Allow Create User” if you would like to allow unregistered users to successfully submit this form.  With this option checked, form submissions with unrecognized email addresses will automatically have a new account created with the standard WordPress notification email sent to them to set their password.

New Ticket With Product Form

Download Here

This form consists of four fields:

  • Subject which should be mapped to the Awesome Support Subject/Title field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Email which should be mapped to the Awesome Support Email field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Content which should be mapped to the Awesome Support Content field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Department which should be mapped to the Awesome Support Product field (Custom Fields tab)
    • Optional: Set the REQUIRE checkbox (enable the checkbox) if you would like to force the user to enter a product on every entry.
    • Set the POPULATE option so that the Gravity Forms form is automatically populated from the product data in Awesome Support

Optional: Under the Form Settings tab you should turn on “Allow Create User” if you would like to allow unregistered users to successfully submit this form.  With this option checked, form submissions with unrecognized email addresses will automatically have a new account created with the standard WordPress notification email sent to them to set their password.

Reply To Existing Ticket Form (Non-Logged In Users)

Download Here

This form consists of four fields:

  • Subject which should be mapped to the Awesome Support Subject/Title field.
  • Email which should be mapped to the Awesome Support Email field.
    • Set the REQUIRE checkbox (enable the checkbox).
    • Set the VALIDATE checkbox (enable the checkbox).
  • Content which should be mapped to the Awesome Support Content field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Ticket ID which should be mapped to the Awesome Support Ticket ID  field (Advanced tab)
    • Set the REQUIRE checkbox (enable the checkbox).
    • Set the VALIDATE checkbox (enable the checkbox).

Reply To Existing Ticket Form (Authenticated Users – Gravity Forms Force Login Option Required)

Download Here

This form consists of four fields:

  • Subject which should be mapped to the Awesome Support Subject/Title field.
  • Email which should be mapped to the Awesome Support Email field.
    • Set the REQUIRE checkbox (enable the checkbox).
    • Set the VALIDATE checkbox (enable the checkbox).
  • Content which should be mapped to the Awesome Support Content field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Ticket ID which should be mapped to the Awesome Support Ticket ID  field (Advanced tab)
    • Set the REQUIRE checkbox (enable the checkbox).
    • Set the VALIDATE checkbox (enable the checkbox).
    • Set the POPULATE checkbox (enable the checkbox).

Update Existing Ticket Form With Status And/Or State Changes (Non-Logged In Users)

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This form consists of four fields:

  • Ticket ID which should be mapped to the Awesome Support Ticket ID  field (Advanced tab)
    • Set the REQUIRE checkbox (enable the checkbox).
    • Set the VALIDATE checkbox (enable the checkbox).
    • Set the POPULATE checkbox (enable the checkbox).
  • Content which should be mapped to the Awesome Support Content field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Ticket Status which should be mapped to the Awesome Support Ticket Status field (Advanced tab)
    • Set the POPULATE checkbox (enable the checkbox).
  • Ticket State which should be mapped to the Awesome Support Ticket State field (Advanced tab)
    • Set the POPULATE checkbox (enable the checkbox).

Note: Do not turn on the REQUIRE checkbox for the Status and State fields unless you really want the user/admin to submit BOTH every time.

Update Existing Ticket Form With Status And/Or State Changes (Authenticated Users – Gravity Forms Force Login Option Required)

Download Here

This form consists of four fields:

  • Ticket ID which should be mapped to the Awesome Support Ticket ID  field (Advanced tab)
    • Set the REQUIRE checkbox (enable the checkbox).
    • Set the VALIDATE checkbox (enable the checkbox).
    • Set the POPULATE checkbox (enable the checkbox).
  • Content which should be mapped to the Awesome Support Content field.
    • Set the REQUIRE checkbox (enable the checkbox).
  • Ticket Status which should be mapped to the Awesome Support Ticket Status field (Advanced tab)
    • Set the POPULATE checkbox (enable the checkbox).
  • Ticket State which should be mapped to the Awesome Support Ticket State field (Advanced tab)
    • Set the POPULATE checkbox (enable the checkbox).

Note: Do not turn on the REQUIRE checkbox for the Status and State fields unless you really want the user/admin to submit BOTH every time.

Other Examples

How to Create A “Paid Support” Form

 

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