Awesome Support Documentation

Creating A Ticket Reply Form

It is possible to create a ticket reply form.  Here is how you can do it:

  1. Create a Gravity Forms form with two fields: Ticket ID and Message.
  2. Configure the Gravity Forms form to require the user to login.
  3. Add the Gravity Forms form short-code to a new WordPress page.
  4. Go to the TICKETS->SETTINGS->Gravity Forms tab.
  5. Select your form from the ADD NEW MAPPING drop-down
  6. Map your two Gravity Forms form fields as follows:
    1. Set the CONTENT drop-down to your Message form field.  Check the required box  as well.
    2. Click on the ADVANCED tab and Set the TICKET ID drop-down to your form’s Ticket ID field.  Check the required box as well.
  7. Click the SAVE CHANGES button.

Test the Form

  1. Pull up your Gravity Forms form page, login and fill in the ticket id of an existing ticket and message on your form.
  2. Check the ticket in Awesome Support – you should see the reply on the ticket.