All Issue Tracking menu items are located under their on primary ISSUE TRACKING menu in the WordPress side-bar.
To create an issue, go to ISSUE TRACKING -> NEW ISSUE
From there you’ll be able to enter the issue title along with a description of the issue.
In order to properly create the issue you must assign a primary agent in charge of the issue.
After an issue is created you can assign tickets to the issue directly on the TICKETS screen.