Assigning Tickets To An Issue
Assigning tickets to an issue is easy.
- Locate the ticket that needs to be assigned to an issue and open it in the admin dashboard (TICKETS->ALL TICKETS)
- Scroll down to the area just below the reply button. You’ll see an area with one or more tabs – one of the tabs will be ISSUES. Click on it.
- Click on the button labelled ADD ISSUE
- Select your issue from the drop-down
- Save the ticket
Once added you’ll see a screen that looks similar to below:
While it is rare, you can assign a ticket to more than one issue.
More Topics In Issue Tracking