The Custom Fields add-on for Awesome Support enable regular users to easily add new fields to the ticket form. By default the regular ticket form contains the minimum number of fields required to open a support ticket. But there are instances where collecting additional information from the end user is useful. The custom fields add-on provides a simple but powerful interface that you can use to add new fields to the default ticket form.
You can easily add any combination of the following fields:
For each field you can designate whether or not to:
For certain fields you can specify regular expressions to restrict and control the type of input, control which users can edit the field (using WordPress “capabilities” features) and provide a default value.