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2 months ago Comments Off on Custom Fields Concepts

The Custom Fields add-on for Awesome Support enable regular users to easily add new fields to the ticket form.  By default the regular ticket form contains the minimum number of fields required to open a support ticket. But there are instances where collecting additional information from the end user is useful.  The custom fields add-on provides a simple but powerful interface that you can use to add new fields to the default ticket form.

You can easily add any combination of the following fields:

  • Text
  • Email
  • Number
  • Password
  • Select
  • Checkbox
  • Radio Button
  • Text Area
  • Text Editor (WYSIWYG)
  • Taxonomy (Lists)

For each field you can designate whether or not to:

  • Make it a required field
  • Show it in the master administrative ticket list
  • Use it for sorting
  • Use it for filtering (if a taxonomy field)
  • Log changes to the field in the ticket (creating an audit trail)

For certain fields you can specify regular expressions to restrict and control the type of input, control which users can edit the field (using WordPress “capabilities” features) and provide a default value.

 

 

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