Are you looking to create a more complex ticket form – such as hiding/showing fields based on prior values? Or do you need more than one ticket form? Then you should consider using Gravity Forms to create your ticket forms and our Gravity Forms Add-on to map and store the data in Awesome Support tickets.
You can use this Custom Fields add-on to create custom fields in Awesome Support tickets to store custom data collected with complex Gravity Forms forms. Without this Custom Fields add-on, Gravity Forms will store all data inside the body of the ticket. But by creating custom fields and storing the Gravity Forms data in them you can sort and filter your ticket list with your custom data.