Awesome Support Documentation

Configuring Stage 1

Stage 1 of the smart ticket submission process requires that the user select a category from a list of categories.  From the admin view point, the categories can be pulled from three different post types:

Configure which post types to use in the Stage 1 section in the TICKETS->SETTINGS->SMART SUBMIT tab

The admin can also select how the user will view the categories on the front-end:

  • Drop-down
  • Radio buttons
  • Accordion
  • Links