Awesome Support Documentation

Customer Purchase Experience

When a customer wishes to purchase a subscription on our site, they go through the standard WooCommerce add-to-cart and check-out experience.  If they already have an account on your site and attempt to open a ticket without a valid subscription or token they will be redirected to the shop page (or any page that you set up in TICKETS->SETTINGS->PAID SUPPORT).

Here are some images from the STANDARD WooCommerce check-out process.  This is based on the WordPress 2016 theme.  Obviously in your own operations you would likely be using a different theme.