Before you attempt to install the Ticket Types & Templates add-on please make sure that your system meets the following conditions:
Most of our add-ons uses the same sequence for installation. Thus, we have created a master document for installation – you can follow those instructions here. If you run into any issues please open a support ticket on our website or use our Contact Form.
Once the Ticket Types and Templates add-on has been installed and activated you need to make sure that the Ticket Type field is enabled in the free core plugin.