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E-Mail Support

E-Mail Support

12 months ago Comments Off on E-Mail Support

Tired of logging in to your support site every time a client answers a ticket? With the e-mail support add-on you can reply directly by e-mail!  Users can even create a new ticket and account by simply sending an email to your designated support address! Whenever something happens on your…

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Private Credentials

Private Credentials

1 year ago Comments Off on Private Credentials

Customers tend to post private data in support tickets - whether you want them to or not!  From credit card numbers and passwords to health information - they inadvertently post private data in a medium that is not fully encrypted.  With this add-on however, you can collect sensitive information and…

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Custom Status And Labels

Custom Status And Labels

1 year ago Comment!

Need more than the three default statuses?   Maybe you need to tag and label certain tickets for "Development" or  move them to certain support levels such as "Level 1" and "Level 2".  With the Custom Status addon you can create the perfect set of ticket labels for your organization.…

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Remote Tickets (Early Release)

Remote Tickets (Early Release)

1 year ago Comments Off on Remote Tickets (Early Release)

Have you ever wanted to collect tickets on sites that are not your own site?  Or maybe you wanted to collect tickets from sub-sites on a multi-site network while maintaining one central database of tickets.  With the Remote Tickets add-on you can do exactly that. This add-on allow you to…

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Documentation

Documentation

1 year ago Comments Off on Documentation

The Awesome Support Documentation add-on fills a critical piece of your support infrastructure - end-user documentation that your users will love.  And a tool that your agents can use directly inside of a ticket reply - without constantly switching browser tabs or applications. With this add-on you can: Create documentation…

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Custom FAQ

Custom FAQ

2 years ago Comments Off on Custom FAQ

Use this add-on to integrate your existing WordPress based FAQ database into Awesome Support.  With this extension you can: Specify an existing Custom Post Type as your primary FAQ data source Create new custom FAQ on the fly directly into your existing FAQ data source (as you're responding to tickets…

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Filestack (formerly Filepicker)

Filestack (formerly Filepicker)

2 years ago Comments Off on Filestack (formerly Filepicker)

 Do you want to free up some space on your hosting server? Need increased security for attachments? Switch to Filepicker! Free Up Some Space The WordPress uploader works great. If your users attach a lot of files to their tickets and replies however, you can quickly reach your disk space…

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Notifications

Notifications

2 years ago Comment!

The Notifications add-on will keep you up to date with your support operations - anytime, anywhere. You decide on which action(s) you want to be notified and where you want to be notified (email, slack, sms/push-bullet). Every time something happens on your support, you are instantly notified. The add-on currently…

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Private Notes

Private Notes

2 years ago Comments Off on Private Notes

Wanna add a note to yourself? Do you need to transfer a ticket to a colleague and want to give him/her some background on the issue? With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never…

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Envato Validation

Envato Validation

2 years ago Comments Off on Envato Validation

Selling products through Envato Market? We've got you covered. With the Envato Validation addon, you can limit tickets submissions to your actual clients. By asking for their Envato purchase code, the plugin will make sure that the people asking you for help did buy your product. The plugin is really…

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Canned Responses

Canned Responses

2 years ago Comments Off on Canned Responses

Are you tired of answering the same thing oven and over? Asking for the same information with every new ticket, pointing out the FAQ... With the Canned Response addon, reduce the time you spend on each ticket by answering in one click. Once installed, the addon will add a new…

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Awesome Support Facebook AI Chat Bot (Early Release)

Awesome Support Facebook AI Chat Bot (Early Release)

3 years ago Comments Off on Awesome Support Facebook AI Chat Bot (Early Release)

Infuse some Machine Learning and Artificial Intelligence into your Facebook communications!  Send smart automatic responses directly from your support system to your Facebook Page messenger users, even when your agents are not present.  Optionally powered by Google's FREE artificial intelligence cloud, API.ai, you can take your Facebook Messenger communications to…

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