Scheduled Tickets (Early Release)

Let your ticket system help you to keep on top of your promises to your customers!

The Scheduled tickets add-on for Awesome Support helps you to keep on top of periodic support tasks.  It is perfect for businesses that promise customers that they would accomplish certain tasks on a regular basis such as:

  • Doing lawn maintenance every month
  • Running a computer health checkup every quarter
  • Running system updates every month
  • Pool cleaning once a week

Flexible Schedules

Once per day/week/month/quarter/year

Every X minutes

A single date in the future

Set Priorities and Other Attributes

Scheduled tickets can be created with pre-set priorities and statuses as well as other select custom field attributes.

Additionally, you can pre-select the agent responsible for the ticket – which works really well when you have agents that are always assigned to certain customers.

So if you ever make promises to customers to get things accomplished in the future, you should pick up this extension today!

Niche Product Notice

This add-on is a NICHE product created for a very specific industry or service provider.  It is NOT AVAILABLE as part of the AGENCY BUNDLE.  It is only available as an individual add-on purchase.

Early Release Notice

We tag new extensions with the label “Early Release”. The label is removed after a  certain number of customers have installed and used the extension in production.

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

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Basic System Requirements

  • WordPress Version 4.4 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 5.6, (7.1 or later recommended)

Additional Requirements

  • WP-CRON should be enabled with enough website traffic to fire it off on a regular basis OR
  • Auto WP-CRON disabled and a linxux/OS system cron configured to automatically invoke WP-CRON on a regular basis

Documentation

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos

Unfortunately no related articles are available for this product right now.

Changelog

Version 2.2.0

  • New: Added a list of tickets that were created from a template directly to the bottom of the schedule ticket post-type template screen.

Version 2.1.0

  • Fix: Another edge case with weekly occurence
  • Fix: If customer id is zero in the scheduled ticket show "(none)" in the ticket list instead of generating an error.
  • New: Added support for custom status add-on.

Version 2.0.1

  • Fix: A couple of issues with the weekly scheduler

Version 2.0.0

New scheduler requires you to update and re-save your scheduled tickets!
  • Complete revamp of the scheduler options.  More options, more flexibility!

Version 1.0.5

  • First public release

Version 1.0.0

  • Initial Release