Guest Tickets

Permit first time users to create their first ticket without an account - this makes for happier customers!

This add-on allows users to enter a ticket without having an account on the system.  This can help to create less friction in the support process and is suitable for a large variety of customer support organizations.

The extension accepts the ticket data and automatically:

  • Creates an account
  • Creates the ticket
  • Logs the user out and redirects to a thank-you page

Users with email addresses that are already registered are prompted to login before creating a ticket.

Uses The Standard Ticket Login Screen

The standard ticket login screen is modified as shown in the image below – notice the Guest Log In section.  Both standard users and guest users receive a similar customer experience and workflow.

as-guestlogin-image-02

Simple Configuration

The add-on is very simple to configure and requires only that you create and set a thank you page to help personalize the user experience.

as-guestlogin-image-03

Make sure you get this add-on today!

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Basic System Requirements

  • WordPress Version 4.0 or later
  • Awesome Support Version 5.1.0 or later
  • PHP 5.6 or later

Additional Requirements

Allow first time users to create their first ticket without an account (keeps customer satisfaction levels up!)

Documentation

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos

Unfortunately no related articles are available for this product right now.

Changelog

Version 1.1.1 - Jan 3rd 2018

  • Tweak: More adjustments for better compatibility with multi-site

Version 1.1.0 - Jan 1st 2018

  • New: Option to allow guest user to remain logged in after submitting a tickets
  • New: Control exactly who should receive new user notifications for guest users
  • Fix: Allow certain options to be blog specific when running on multi-site.

Version 1.0.2 - June 4th 2017

ENH: Option to suppress all new user 'reset your password' emails.

See the TICKETS->SETTINGS->GUEST TICKETS tab for more information on how to set this up.  Warning: This option will suppress ALL new user reset-password emails from being delivered, not just the ones from Guest Tickets!

Version 1.0.1 - November 8th 2016

Tweak: Cleaned up translation files

Version 1.0.0 - November 2016

New: Initial Release