Do you charge your customers for support tickets – either on a one-off basis or subscription basis? If so, then you definitely need this add-on. It will considerably improve and streamline your for-profit support operations. If you rely on WordPress and your customers are paying for support in any way then you cannot afford to be without this extension!
We spent six months and made a five digit investment in R&D to bring this add-on to market. In combination with the core Awesome Support plugin you will find no other WordPress help-desk system that can bring you the functionality that this add-on provides.
With it you can:
Create support products inside of WooCommerce that ties into the Awesome Support ticketing system
Sell Subscriptions for unlimited support tickets per month
Sell Subscriptions for X tickets per month
Sell Subscriptions for unlimited support hours per month
Sell Subscriptions for X support hours per month
Sell Pay per ticket / incident support
Sell standard products in the same store as your subscriptions (software, e-books, even amazon affiliate products)
Use most of the WooCommerce plugin core functions as well as many other WooCommerce add-ons such as those related to smart coupons, refund processing, taxes, zapier integration, abandoned cart processing etc.
When installed this extension will prevent users from opening support tickets unless they have a paid support account.
How it Works
The add-on works by integrating Awesome Support with WooCommerce, WooCommerce Subscriptions and WooCommerce Memberships. It combines the powerful ticketing functionality in Awesome Support with the Subscriptions, Membership and e-Commerce functionality in the WooCommerce software suite. The end result is all the flexibility of a full e-commerce store integrated with a world-class help-desk and support software product.
We bet that right now you are using a mixture of plugins to collect information from your clients, charge them an appropriate fee, keep track of the number of tickets or hours that they are entitled to and manage your projects with them. This add-on integrates all that for you into one seamless workflow while still using the most suitable WordPress plugins for each portion of your operation.
Your customer will purchase a one-off support ticket or a subscription
They will then be redirected to the support page to open a ticket (or any other page you designate)
Your agents will immediately be able to manage the ticket using a world class ticketing and support system
You will know on each ticket how many hours/tickets are left in the customer subscription
Customers will not be able to open tickets unless they have a paid token or subscription
It can easily take a developer more than 100 hours to create the level of functionality you will find in this add-on. Even if you pay rock-bottom prices for your developer you will not find a better value than the license price for this add-on.
What’s your Total Cost?
With the purchase of this add-on plus WooCommerce Subscriptions and WooCommerce Memberships you will spend about $850.00. This is an absolute STEAL given the amount of time you and your agents will save! Even if you purchase our highest end Awesome Support AGENCY bundle in additional to this add-on you will still spend less than $1500.00 on everything. It is a MAJOR bargain for software that will be integral to your day-to-day operations! So don’t even think twice – get this add-on today and start making your agent’s lives simpler!
If you sell subscriptions based on time then you definitely want to purchase our Advanced Time Tracking add-on. You can use it to automatically record the time spent on a ticket, calculate internal billing costs by assigning an hourly rate to your agents and more.
Front-end ticket form – this is what your users will see when they enter a ticket
(This screen shot was taken using the basic WordPress 2016 Theme)
Admins will see this information in the sidebar whenever they view a ticket
The Full Admin Screen
This is the admin screen with a nice third party style sheet attached to it and most of our add-ons installed including PAID SUPPORT
Admin Screen With Basic WordPress Styling
WooCommerce Product Screen
Notice the Awesome Support specific fields in the pricing area
WordPress Version 4.0 or later
Awesome Support Version 4.0 or later
PHP 5.6 or later
WooCommerce Subscriptions 1.8.6
WooCommerce Memberships 2.2.8
The following are the payment providers that we have tested and certified. While other providers might work, these are the only ones that we know work well and that we have tested in-house.
Recurring Subscription Notice
The pricing for this add-on is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription, just go to your MY ACCOUNT page.
Niche Product Notice
This add-on is a NICHE product created for a very specific industry. It is NOT AVAILABLE as part of the AGENCY BUNDLE. It is only available as an individual add-on purchase.
Early Release Notice
We tag new extensions with the label “Early Release”. The label is removed after a certain number of customers have installed and used the extension in production.
Thanks for downloading Awesome Support. Now, if you subscribe to our newsletter, we will instantly create a discount code just for you.
We won’t bother you every day. We will just send you some useful information about the plugin, buzz you when we have new add-ons ready and occasionally drop you a note to let you know about new products, services or what’s going on here at Awesomesupport.com