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Paid Support For WooCommerce (Early Release)

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
11 months ago

Do you charge your customers for support tickets – either on a one-off basis or subscription basis?  If so, then you definitely need this add-on.  It will considerably improve and streamline your for-profit support operations.  If you rely on WordPress and your customers are paying for support in any way then you cannot afford to be without this extension!

We spent six months and made a five digit investment in R&D to bring this add-on to market.  In combination with the core Awesome Support plugin you will find no other WordPress help-desk system that can bring you the functionality that this add-on provides.

With it you can:

  • Create support products inside of WooCommerce that ties into the Awesome Support ticketing system
  • Sell Subscriptions for unlimited support tickets per month
  • Sell Subscriptions for X tickets per month
  • Sell Subscriptions for unlimited support hours per month
  • Sell Subscriptions for X support hours per month
  • Sell Pay per ticket / incident support
  • Sell standard products in the same store as your subscriptions (software, e-books, even amazon affiliate products)
  • Use most of the WooCommerce plugin core functions as well as many other WooCommerce add-ons such as those related to smart coupons, refund processing, taxes, zapier integration, abandoned cart processing etc.

When installed this extension will prevent users from opening support tickets unless they have a paid support account.

How it Works

The add-on works by integrating Awesome Support with WooCommerce, WooCommerce Subscriptions and WooCommerce Memberships.  It combines the powerful ticketing functionality in Awesome Support with the Subscriptions, Membership and e-Commerce functionality in the WooCommerce software suite. The end result is all the flexibility of a full e-commerce store integrated with a world-class help-desk and support software product.

Your Workflow

We bet that right now you are using a mixture of plugins to collect information from your clients, charge them an appropriate fee, keep track of the number of tickets or hours that they are entitled to and manage your projects with them.  This add-on integrates all that for you into one seamless workflow while still using the most suitable WordPress plugins for each portion of your operation.

For example:

  • Your customer will purchase a one-off support ticket or a subscription
  • They will then be redirected to the support page to open a ticket (or any other page you designate)
  • Your agents will immediately be able to manage the ticket using a world class ticketing and support system
  • You will know on each ticket how many hours/tickets are left in the customer subscription
  • Customers will not be able to open tickets unless they have a paid token or subscription

If you prefer to send your customer a quote first then you can easily have a different workflow if you purchase our Gravity Forms add-on and Powerpack Productivity add-ons as well.  For example:

  • Your customer will fill out a request for service using a custom Gravity Forms form to collect all the information you require.
  • When submitted a new ticket will be created and routed to the appropriate agent.
  • Your agent will review the ticket and send the the customer a reply along with a link to the appropriate product to purchase from your store.
  • When the purchase has been made the customer will be redirected to a ticket form to fill in additional details about the project.
  • Your agent will see both tickets and merge the original quote ticket into the new ticket so everything remains on the same thread (Merging functionality is part of the Powerpack add-on)
  • Your agent and your customer can continue to work on the ticket as long as needed until the ticket is closed
  • You can optionally automatically keep track of the time spent on a ticket by your agent with our Automatic Time Tracking add-on.

Worth The Price?

It can easily take a developer more than 100 hours to create the level of functionality you will find in this add-on.  Even if you pay rock-bottom prices for your developer you will not find a better value than the license price for this add-on.

What’s your Total Cost?

With the purchase of this add-on plus WooCommerce Subscriptions and WooCommerce Memberships you will spend about $850.00.  This is an absolute STEAL given the amount of time you and your agents will save!  Even if you purchase our highest end Awesome Support AGENCY bundle in additional to this add-on you will still spend less than $1500.00 on everything.  It is a MAJOR bargain for software that will be integral to your day-to-day operations!  So don’t even think twice – get this add-on today and start making your agent’s lives simpler!

Complementary Extensions

If you sell subscriptions based on time then you definitely want to purchase our Advanced Time Tracking add-on. You can use it to automatically record the time spent on a ticket, calculate internal billing costs by assigning an hourly rate to your agents and more.

Documentation

Need more information? Check out the documentation!  You can also use our contact form to ask us questions

Screen Shots

Front-end ticket form – this is what your users will see when they enter a ticket

(This screen shot was taken using the basic WordPress 2016 Theme)

Admin Sidebars

Admins will see this information in the sidebar whenever they view a ticket

The Full Admin Screen

This is the admin screen with a nice third party style sheet attached to it and most of our add-ons installed including PAID SUPPORT

Admin Screen With Basic WordPress Styling

WooCommerce Product Screen

Notice the Awesome Support specific fields in the pricing area

 

Prerequisites

  • WordPress Version 4.0 or later
  • Awesome Support Version 4.0 or later
  • PHP 5.6 or later
  • WooCommerce 3.1.1
  • WooCommerce Subscriptions 1.8.6
  • WooCommerce Memberships 2.2.8

Payment Providers

The following are the payment providers that we have tested and certified.  While other providers might work, these are the only ones that we know work well and that we have tested in-house.

  • Stripe
  • Paypal

Recurring Subscription Notice

The pricing for this add-on is set as a subscription by default.  However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments.  However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change.  At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription, just go to your MY ACCOUNT page.

Niche Product Notice

This add-on is a NICHE product created for a very specific industry.  It is NOT AVAILABLE as part of the AGENCY BUNDLE.  It is only available as an individual add-on purchase.

Early Release Notice

We tag new extensions with the label “Early Release”. The label is removed after a  certain number of customers have installed and used the extension in production.