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Power-pack (Productivity)

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
1 year ago
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Get 50+ additional powerful features for your Awesome Support help-desk WordPress plugin! With these features you can:

  • Help your agents track and close tickets even faster
  • Increase your agent’s productivity
  • Reduce your average cost per ticket closed

The easier you make it for agents to handle tickets the more profits will flow to your bottom line!

Here are some of the key functions included in this add-on that will drive your agent’s productivity up:

  • Additional Emails and Contacts: Each ticket, user and agent can now have unlimited associated email addresses that can be included in notification emails.
  • Ticket Lock: Prevents users from re-opening a ticket that has been marked as locked.
    • Automatically lock tickets when they are closed to prevent clients from opening old tickets.
  • Ticket Merge: Merge the current ticket or multiple tickets into an existing ticket
  • Ticket Split: Quickly create a new ticket from an existing reply.  This helps when a client tries to address multiple issues in a single ticket
  • Support Notes: Create support notes attached to each customer profile
  • Personal notes and personal todos for each agent
  • Personal favorite ticket lists so each agent can keep informative tickets close at hand
  • Personal signatures for agents that are automatically added to the bottom of each reply
  • New Navigation Options: Add NEXT and PREVIOUS links to the ticket metaboxes
  • Attachments:  Insert attachments in notifications and alerts with a new email {attachments} template tag.
  • Template tags: Includes new template tags for custom fields – you can now include custom field data in the body of your email notifications!
  • Click-to-close tags: Insert these new template tags directly into your outgoing emails to let your customers close tickets with just one click – no login step necessary

Check out these screen shots

Ticket Lock

Ticket Merge

Ticket Splitting

New Navigation Options

Email Template Tags For Custom Fields

Additional Functions

This Productivity Super-pack includes a lot more!

  • Support notes for clients
  • Personal todo lists for agents
  • Personal notes for agents
  • Agents can create a favorite list of tickets to keep important tickets close at hand
  • View tickets in user’s profile screen
  • Add a customer directly from the new ticket screen on the back end.  This will help with manual tickets that you create when you receive a phone call or messages outside the ticket system
  • Change labels for certain fields
  • Set content before the SUBJECT field and the SUBMIT button on the front end ticket form
  • Options to make PRODUCT and DEPARTMENT mandatory
  • Set the maximum number of tickets that can be opened simultaneously by a customer
  • Lock down or expand the tickets an agent can view by using SECURITY PROFILES
  • Agent signatures
  • Assign CAPABILITIES to roles without using a 3rd party tool
  • Allow designated agents to use an advanced editor
  • Click-to-view email template tags
  • Full-Ticket email template tag
  • Integration of Google Invisible Captcha on the ticket registration screen
  • Bulk edit for certain ticket fields
  • Dedicated fields for custom CSS with examples
  • Save Ticket Filters on ticket list screen

Find out more about all these functions by reading the documentation.

Documentation

Need more information?  You can find documentation on all the current functionality here.

Please Note These Important Requirements

  • WordPress 4.4 or higher
  • PHP 5.6 or higher
  • Awesome Support 4.1.0

Recurring Subscription Notice

The pricing for this add-on is set as a subscription by default.  However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments.  However, you should be aware that, as with all software, a future update of any of WordPress or Awesome Support Free Core could include a breaking change.  At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription, just go to your MY ACCOUNT page.