Time Tracking and Invoicing (Early Release)

Do you routinely bill or invoice your customers for the time spent on a ticket?  If so, you need our Time Tracking and Invoicing add-on. It allows you to track time spent on tickets at the most granular level possible while also reporting at the Client and Agent levels.  In fact, there is no other WordPress Helpdesk and Support plugin that offers such a broad array of features, functions, and flexibility combined with very tight integration into a time-and-billing module.

Benefits

  • Capture the true time spent responding to tickets with the automatic timer
  • Remove the need to use multiple systems to track tickets and time separately – do it all from one console
  • Accurately generate invoice amounts for use with your billing system
  • View reports of time spent on each ticket or spent by each agent
  • Export invoicing files for use with any client billing system
  • Capture the cost of providing support even if you don’t charge your customers for your agents time.

Features

With this add-on you can:

  • Automatically record the time spent on each reply to a ticket.  The timer starts when the ticket is open in the agent’s browser and stops when the reply button is clicked.
  • Specify a minimum amount of time for each time event (eg: 5 mins or 15 mins)
  • Set billing rates at the agent, client and ticket levels
  • Create an invoice file to be downloaded in the commonly used CSV format.
  • Configure which agents can participate in billing the clients
  • Manually enter time for each reply
  • Sort and filter time entries in a separate detailed time-log screen
  • Permit administrators to adjust time after-the-fact
  • Run 4 different time based reports:
    • The Agent Report shows the amount of time each agent has spent on tickets for the specified time period.  It is a detailed report – showing each individual time log entry for each agent.
    • The Client Report shows the time spent on each client.  It is a detailed report showing each individual time log entry
    • The Ticket Report shows the time spent on each ticket.  Every time log entry is shown for each ticket in the selected date range.
    • The invoice report shows the time spent by each agent that has not yet been invoiced
  • Run multiple timers on multiple tickets simultaneously

If your business depends on accurately tracking the time your agents spend on each ticket then this module will fill a critical need in your business operations.  Or if you would just like to capture the cost of providing support for each client then this add-on is the perfect fit.

Screen Shots

Elements On The Ticket Screen

 

The Time Log list

Reports

 

Invoicing

Manual Time Entry (Or Edit Existing Entry)

Documentation

Need more information?  View the documentation

Prerequisites

  • WordPress Version 4.0.0 or later
  • Awesome Support Version 4.0.6 or later
  • PHP 5.6 or later

Recurring Subscription Notice

The pricing for this add-on is set as a subscription by default.  However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments.  However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change.  At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription, just go to your MY ACCOUNT page.

Early Release Notice

We tag new extensions with the label “Early Release”. The label is removed after a  certain number of customers have installed and used the extension in production.

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

Cart

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Recurring Subscription Notification

The pricing for this add-on is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription, just go to your MY ACCOUNT page.

Changelog

2.0.0

  • New: Time logging is now allowed at just the ticket level instead of always requiring a ticket reply
  • New: Multiple simultaneous timers are now supported - tickets / time entries in separate tabs can each have their own timers
  • New: Timer values are now shown on the tab title.
  • New: You can now see if a timer is running even if a tab using a timer is not the active tab.
  • New: Can now add multiple time entries for a single ticket reply.
  • New: An automatic timer is now present on the manual ADD TIME screen.

1.0.0

  • Fix: More fixes and usability tweaks
  • Fix: Refactoring

1.0.0 Beta 4, 5 and 6

  • Fix: More fixes and usability tweaks.

1.0.0 Beta 3

Second release to customers for evaluation purposes

  • Fix: Numerous minor fixes and usability tweaks.

1.0.0 Beta 2

Second release to customers for evaluation purposes

Items addressed

  • Some data entry fields not wide enough
  • Errors thrown in log files
  • Code refactoring

 

1.0.0 Beta 1

First release to customers for evaluation purposes

Known critical issues in this version:

  • Errors thrown in the log file when viewing the time log list
  • Certain fields in reporting are not wide enough to be practically useful
  • Manual time entry on the time log screen might sometimes fail to populate the replies dropdown making it impossible to save a timelog entry