The Easy Digital Downloads add-on adds support for both EDD, the Software Licensing add-on and the Frontend Submission add-on. When using this add-on, your EDD clients will automatically be granted permissions to submit support tickets.
To make it easy for your clients to get help about one of their purchases, they can open a ticket directly from their purchase history.
Clicking “Get Help” will lead them to a pre-filled submission form where they just have to tell you about their problem, select a product and a license key from a dropdown list (if you use the Software Licensing addon).
The Software Licensing integration adds two extra fields to the ticket submission form prompting for the order number and the product license. The product license is verified upon submission and a ticket can only be submitted with a valid and active license key.
On the admin side of things, the ticket details screen will give you useful insight on the ticket and the purchase. You’ll be able to see the purchase details right away.
If your shop has a time-based refund policy, which is quite often the case, you can set the number of days after which the purchase can be refunded. A visual indication will then tell you if the purchase is still in the “refund period”.
Also, if your clients request help through the EDD purchase history page, the ticket submission form will be pre-filled with the order number and only the appropriate license keys will be displayed.
With the Frontend Submission integration, your vendors will be able to manage support tickets without the need of a separate agent user account.
Even better, you can decide, for each vendor, if incoming tickets related to a vendor product should be assigned to this vendor automatically.
License Key Expired
License Key Invalid
Control which license states are allowed to submit tickets – active, inactive, expired or any combination of the three.
Change the label text for the order number and license fields on the ticket entry form.
Change the description text for the order number and license fields on the ticket entry form.
WordPress Version 4.0 or later
Awesome Support Version 4.0 or later
PHP 5.6 or later
EDD FES 2.5.x (Optional)
Recurring Subscription Notice
The pricing for this add-on is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription, just go to your MY ACCOUNT page.
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