Send notifications to unrelated third parties and chat services such as Slack

The Notifications add-on will keep you up to date with your support operations – anytime, anywhere. You decide on which action(s) you want to be notified and where you want to be notified (email, slack, sms/push-bullet). Every time something happens on your support, you are instantly notified.

The add-on currently integrates with SlackPushbullet and, of course, email. More services will be coming later such as Pushover and Chrome Desktop Notifications.

Slack integration

When using the Slack notifications, every action will be pushed to the channel of your choice. The notifications are “high level”, which means that you’ll see everything that happens on your support.

For example, there will be a notification for new tickets even though it hasn’t been assigned to you.

And the best of all? You can use custom icons for your notifications ;)


Pushbullet integration

Get instant notifications from your support system on multiple devices.

With the Pushbullet notifications, we work at a “user level”, meaning that you will only be notified of actions that concern you directly: new ticket assigned to you, new reply to one of the tickets you’re in charge of.  Unlike Slack notifications which are high level, your Pushbullet notifications are personal.


3rd Party Email Notifications

Sometimes you might need to send notifications to individuals and other entities not directly associated with a ticket. For example, a small business owner might want to be notified of every new ticket even thought he/she isn’t the agent handling the ticket.

Other scenarios include automatic emails to compliance managers or to send all ticket events for regulatory archiving as they occur.  Used in this manner, 3rd party notifications can be quite powerful!

And, we still allow you the option to send emails to existing users already attached to the ticket.  So, with this add-on you can send notifications to users with the notification functions included in the free core plugin AND you can send a 2nd notification with additional information if needed using this add-on – you get a level of flexibility that is simply unprecedented in the world of WordPress help-desk plugins!

Status Change Notifications

At other times you might just want to send notifications for very discrete ticket events such as ticket escalations. This is just one scenario that this add-on can handle. And, different status change events can be sent to different 3rd parties! So, a status change to “level 2” can be sent to a different email address than one that is set to “BUG-NEED FIX.”


Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart


Basic System Requirements

  • WordPress Version 4.0 or later
  • Awesome Support Version 4.3.0 or later
  • PHP 5.6 or later

Additional Requirements

  • Slack account (optional)
  • Pushbullet account (optional)


Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart


The items below are great complements to this product!


Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.



  • New: Notifications for 3rd parties related to functions in the POWERPACK PRODUCTIVITY add-on
  • Tweak: Minor grammar updates
  • Tweak: Translation Catalog
  • Tweak: Added major version number since this add-on has been out for a while. Instead of 0.4.0 its now 1.4.0.

0.3.0 - May 15th, 207

*** This version requires Awesome Support 4.0.0, PHP 5.6 or later and WordPress 4.0 or later***

  • Tweak: License warning message to clearly identify that the message is from this add-on
  • Tweak: Clean up code
  • Fix: A fix to ensure that the {message} tag is processed properly in outgoing emails
  • Tweak: Rearchitect some areas to ensure that custom fields data is saved prior to sending notifications.
  • This allows notifications to access and use custom fields data.
  • Tweak: Rearchitect some areas to ensure that file attachments are saved prior to sending notifications.
  • This allows notifications to access and use file attachments.
  • New: Min version of php is now 5.6
  • New: Min version of AS is now 4.0.0.
  • New: Added option to allow certain notifications related to the EMAIL SUPPORT add-on to be run via AJAX for testing purposes.

0.2.0 - December 27, 2016

  • Add: New event to send notifications for status changes.  Need to escalate a ticket with notification to a department or personal email address?  This scenario is just one of many that can now be easily handled!
  • Add: New target: send email notifications. This means that third parties not directly related to the ticket can now be notified of important ticket events. It also means that conditions such as tickets being escalated can result in notifications to supervisors and other interested 3rd parties.

0.1.8 - November 28, 2016

  • Fix: Duplicate notifications in slack

0.1.7 - November 7, 2016

  • Fix: Force use of HTTPS when FORCE_SSL_ADMIN is set to true - June 1, 2016

  • Fix missing dependencies

0.1.6 - May 31, 2016

  • Add a notification for e-mail piping support (triggers when a reply is converted)
  • Fix wrong link to licenses page

0.1.5 - September 15, 2015

  • Fix critical bug that blocks Ajax requests

0.1.4 - September 10, 2015

  • Remove duplicated license field

0.1.3 - September 10, 2015

  • Use new addon loader to avoid issues
  • Slack
    • Convert HTML to Markdown in notifications

0.1.2 - March 16, 2015

  • Slack Notifications
    • Always display the assigned staff under "Support Staff" in Slack
    • Add line breaks in message
    • Fix issue with user shown under "Support Staff"
    • Fix issue with custom icon in Slack

0.1.1 - March 4, 2015

  • Add support for custom icons for Slack notifications
  • Display ticket state instead of just "Open" in Slack notifications
  • Display correct agent / creator in Slack notifications
  • Improve settings tab
  • Fix activation issue


  • First release