The Notifications add-on will keep you up to date with your support operations – anytime, anywhere. You decide on which action(s) you want to be notified and where you want to be notified (email, slack, sms/push-bullet). Every time something happens on your support, you are instantly notified.
The add-on currently integrates with Slack, Pushbullet and, of course, email. More services will be coming later such as Pushover and Chrome Desktop Notifications.
When using the Slack notifications, every action will be pushed to the channel of your choice. The notifications are “high level”, which means that you’ll see everything that happens on your support.
For example, there will be a notification for new tickets even though it hasn’t been assigned to you.
And the best of all? You can use custom icons for your notifications ;)
Get instant notifications from your support system on multiple devices.
With the Pushbullet notifications, we work at a “user level”, meaning that you will only be notified of actions that concern you directly: new ticket assigned to you, new reply to one of the tickets you’re in charge of. Unlike Slack notifications which are high level, your Pushbullet notifications are personal.
3rd Party Email Notifications
Sometimes you might need to send notifications to individuals and other entities not directly associated with a ticket. For example, a small business owner might want to be notified of every new ticket even thought he/she isn’t the agent handling the ticket. Other scenarios include automatic emails to compliance managers or to send all ticket events for regulatory archiving as they occur. 3rd party notifications can be quite powerful!
Status Change Notifications
At other times you might just want to send notifications for very discrete ticket events such as ticket escalations. This is just one scenario that this add-on can handle. And, different status change events can be sent to different 3rd parties! So, a status change to “level 2” can be sent to a different email address than one that is set to “BUG-NEED FIX.”
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