Filestack (formerly Filepicker)

Off-load your attachments to a cloud service while providing an improved drag-and-drop user interface for uploads.

 Do you want to free up some space on your hosting server? Need increased security for attachments? Switch to Filestack!

Free Up Some Space

The WordPress uploader works great. If your users attach a lot of files to their tickets and replies however, you can quickly reach your disk space limit. Especially if you’re on a shared hosting.

This add-on replaces the default WordPress uploader used for attachments by Filestack. This means that the files that are attached to tickets are no longer taking space on your server: everything is stored on the Filestack infrastructure.


Increased Security

In terms of security, you will gain a finer control on who can do what.

If you enable the enforced security within the add-on, all actions will be protected by a dynamic, time based token. All files will become read-only for a pre-defined amount of time. If a user shares the link to one of the attachments publicly, the link will quickly expire and become unusable.

Basically, only you, your agents and the user who uploaded the file can access it. Learn more about security in the docs.

Filepicker Live Upload

Upload From Anywhere

Filepicker adds the option to upload files from many different sources, not only your local computer.

You can upload files from Box, Evernote, Facebook and many more. You can see the entire list on Filepicker’s documentation.

Filepicker Upload Methods


This add-on is not intended to handle uploads from our Gravity Forms Bridge or files sent in via our Email-Support add-on.  It only handles files uploaded via the standard SUBMIT TICKET page/forms.

Purchase options

  • Billed once per year until cancelled

  • Billed once per year until cancelled

  • Billed once per year until cancelled

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Basic System Requirements

  • WordPress Version 4.9 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 7.1 (7.3 or later recommended)

Additional Requirements

  • A premium filestack/filepickr account is required to use this add-on


Purchase options

  • Billed once per year until cancelled

  • Billed once per year until cancelled

  • Billed once per year until cancelled

Add to Cart


The items below are great complements to this product!


Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos



  • Tweak: Add the Filestack new URL to the settings screen ( no longer works)
  • Fix: Updated direct links to the license tab from the plugins page
  • Fix: Updated direct links to the settings tab from the plugins page


  • New: Version of Awesome Support Core required is now at least 4.2.
  • New: Version of PHP required is now at least 5.6
  • Tweak: Use new tabs available in latest versions of Awesome Support in the reply area
  • Tweak: Change version number to use semver convention so instead of 0.1.8 this is now 1.0.8.
  • Fix: Force use of HTTPS when FORCE_SSL_ADMIN is set to true
  • Fix: Update license message to include the name of the add-on

0.1.7 - August 8, 2016

  • Add support for translations
  • Add French translation

0.1.6 - May 30, 2016

  • Use the new Filestack URL with Filepicker for backward compatibility
  • Add fallback to read policy type when generating a policy
  • Make sure our secret is trimmed and uppercase
  • Only URL encode the policy before generating the URL
  • Display attachments during Ajax processes
  • Fix wrong link to license page
  • Fix wrong parameters when removing actions

0.1.5 - February 4, 2016

  • Use Filestack API v2
  • Fix issue with file max size option

0.1.4 - September 28, 2015

  • Fix compatibility issue with Awesome Support 3.2

0.1.3 - August 24th, 2015

  • Fix major issue with files not being served if API secret is not given
  • Fix error with sites using HTTPS on front-end only

0.1.2 - June 5th, 2015

  • Fix issue when force admin SSL is enabled

0.1.1 - May 27th, 2015

  • Fix license activation issue
  • Remove warning notice when license is entered

0.1.0 - March 18th, 2015

  • First release