Do you want to free up some space on your hosting server? Need increased security for attachments? Switch to Filepicker!
Free Up Some Space
The WordPress uploader works great. If your users attach a lot of files to their tickets and replies however, you can quickly reach your disk space limit. Especially if you’re on a shared hosting.
This add-on replaces the default WordPress uploader used for attachments by Filepicker. This means that the files that are attached to tickets are no longer taking space on your server: everything is stored on the Filepicker infrastructure.
In terms of security, you will gain a finer control on who can do what.
If you enable the enforced security within the add-on, all actions will be protected by a dynamic, time based token. All files will become read-only for a pre-defined amount of time. If a user shares the link to one of the attachments publicly, the link will quickly expire and become unusable.
The pricing for this add-on is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription, just go to your MY ACCOUNT page.
This add-on is not intended to handle uploads from our Gravity Forms Bridge or files sent in via our Email-Support add-on. It only handles files uploaded via the standard SUBMIT TICKET page/forms.
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