Filestack (formerly Filepicker)
Do you want to free up some space on your hosting server? Need increased security for attachments? Switch to Filestack!
Free Up Some Space
The WordPress uploader works great. If your users attach a lot of files to their tickets and replies however, you can quickly reach your disk space limit. Especially if you’re on a shared hosting.
This add-on replaces the default WordPress uploader used for attachments by Filestack. This means that the files that are attached to tickets are no longer taking space on your server: everything is stored on the Filestack infrastructure.
In terms of security, you will gain a finer control on who can do what.
If you enable the enforced security within the add-on, all actions will be protected by a dynamic, time based token. All files will become read-only for a pre-defined amount of time. If a user shares the link to one of the attachments publicly, the link will quickly expire and become unusable.
Basically, only you, your agents and the user who uploaded the file can access it. Learn more about security in the docs.
Upload From Anywhere
Filepicker adds the option to upload files from many different sources, not only your local computer.
You can upload files from Box, Evernote, Facebook and many more. You can see the entire list on Filepicker’s documentation.
This add-on is not intended to handle uploads from our Gravity Forms Bridge or files sent in via our Email-Support add-on. It only handles files uploaded via the standard SUBMIT TICKET page/forms.
Basic System Requirements
- WordPress Version 4.9 or later
- Awesome Support Version 5.8.0 or later
- PHP 7.1 (7.3 or later recommended)
- A premium filestack/filepickr account is required to use this add-on
The items below are great complements to this product!
Recurring Subscription Notification
The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription:
- Credit card or stripe users- just go to your MY ACCOUNT page on our website.
- Paypal users - cancel from directly inside your Paypal account.
This notice does not apply to service products such as custom programming or to free plugins.