Tasks and Todos (Early Release)

Do you want to attach checklists of tasks that need to be completed to your tickets?  If so, this add-on is for you.  With it you can:

• Automatically attach a list of items that need to be completed to any ticket
• Manually attach one or more “todo” or “task” to any ticket
• Prevent tickets from being closed until all the items have been marked completed
• Send notifications as tasks are completed
• Attach notes to each task as they are completed

Create Pre-defined Task Lists

A task list represents one or more tasks – it is effectively a collection of tasks and todos that can then be assigned to a ticket.

Associate Task Lists With Ticket Types, Statuses, Priorities and More

When one or more Task Lists are associated with a Ticket Type, the tasks are automatically added to the ticket as soon as the user submits it.

Tasks Can be Assigned Resources And Have Notification Templates

Agents Can Manage All Tasks On A Ticket

Early Release Notice

We tag new extensions with the label “Early Release”. The label is removed after a  certain number of customers have installed and used the extension in production.