Report Widgets

Key operational metrics right in your WordPress dashboard.

Successful businesses run on data.  So how would you like to see an immediate data snapshot of your support operations as soon as you log into your WordPress administration area?  With this add-on you can get that snapshot!  Take a look at the wealth of data you can access when you log into your WordPress Admin Dashboard:

Widgets

Key data widgets include:

  • Open and closed tickets count
  • Open tickets by status
  • Most recent tickets
  • Open tickets by status chart summary
  • Open tickets by agent chart summary
  • Open tickets by product chart summary
  • Open tickets by department chart summary
  • Open tickets by priority chart summary
  • Open tickets by channel chart summary
  • Open tickets by agent and ticket age
  • Open tickets by product and ticket age
  • Open tickets by department and ticket age
  • Open tickets by priority and ticket age
  • Open tickets by channel and ticket age
  • Closed tickets by ticket age
  • Closed tickets by agent and ticket age
  • Closed tickets by product and ticket age

Configuration Options Galore

Each chart widget can be configure to control:

  • The type of chart
  • The colors used
  • Font sizes, Visibility of axis and much more

You have THREE full tabs of options available!

Control And Security

Of course you would want to be able to control the placement, layout, maybe decide if a widget can be viewed.  We provide options to permanently disable each widget.  And, to temporarily disable any one or more of them WordPress makes this easy for – you can use the normal WordPress Admin controls to add or remove widgets as well as move them around to create a layout that works for you!  And, the data shown to agents generally correspond to the access they are granted to tickets.

So start making smarter data driven decisions about your support operations today – get the Awesome Support Report Widgets add-on!

 

Purchase options

  • Billed once per year until cancelled

  • Billed once per year until cancelled

  • Billed once per year until cancelled

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Basic System Requirements

  • WordPress Version 4.9 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 7.1 (7.3 or later recommended)

Additional Requirements

There are no additional requirements for this item.

Documentation

View documentation

Purchase options

  • Billed once per year until cancelled

  • Billed once per year until cancelled

  • Billed once per year until cancelled

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RELATED ITEMS

The items below are great complements to this product!

 

Did You Know?  You Can Easily Import Your Tickets From ZENDESK, HELPSCOUT and TICKSY With Our Free IMPORTER Add-on? Click here to find out more!

Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos

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Changelog

Version 2.0.4

IMPORTANT: Please read the upgrade notes about this new version if you are already using version 1.0.
Read the upgrade notes here.
  • Fix: Many widgets weren't being restricted by agents when a standard agent was logged in.

Version 2.0.3

  • Fix: The count for open tickets was wrong because it was using the last modified time of the ticket instead of the date the ticket post was created/published.

Version 2.0.2

  • Tweak: Changed some widget titles
  • Fix: Version number.

Version 2.0.1

  • ENH: Added chart types and color options for the OPEN TICKETS aging report (forgot to add it in version 2.0.0!)
  • Fix: Open tickets chart was not passing a chart title.
  • Fix: Default data point width was not being read properly.

Version 2.0.0

  • ENH: Added reports by priority
  • ENH: Added reports by channel
  • ENH: Added reports by department
  • ENH: Added settings tab - control which widgets are enabled (and therefore consume CPU resources when viewing the dashboard).
  • ENH: Added options to allow admin to set line colors for reports
  • ENH: Added option to change the default chart type - now includes 9 chart types
  • ENH: Added option to configure the line width
  • ENH: Added option to configure the data element width
  • ENH: Added option to select chart type for PRODUCT, PRIORITY, DEPARMENT and AGENT reports which overrides the default chart type
  • ENH: Tooltips
  • ENH: Chart by status for open tickets
  • ENH: Added new chart reports - summary charts for PRODUCT, PRIORITY, DEPARTMENT, AGENT, STATUS. Each report has about a dozen options to control the look of the widget.
  • ENH: Added default options for all charts that don't have specific options
  • Tweak: Split the configuration tab into 3 new tabs in order to make all the options manageable.
  • Tweak: user with administer_awesome_support capability now allowed to view all widgets
  • Tweak: Do not show statuses with zero open ticket count in the OPEN TICKETS BY STATUS text widget. Zero-counts just takes up precious real-estate.
  • Fix: Return the product name even if product syncing is turned on. Apparently get_term doesn't do that so have to use get_term_by_id.

Version 1.0.1

  •  Fix: Closed ticket query
  •  Fix: Inefficient timestamp comparison function

Version 1.0.0

New: Initial Release