Envato Validation

Validate Envato licenses before allowing a user to open a ticket.

Selling products through Envato Market? We’ve got you covered. With the Envato Validation addon, you can limit tickets submissions to your actual clients. By asking for their Envato purchase code, the plugin will make sure that the people asking you for help did buy your product.

The plugin is really flexible and has more advanced features than what you usually find in this kind of tool. Here is what really makes it better.

Single Product Support

If you are supporting only one product, then it’s really easy to setup the Envato Validation addon. You just need to provide your Envato username and a valid API key along with the ID of the product you’re providing support for.

Why the product ID? Because this addon goes further than most plugins. Not only does it check if the license a user provides is valid, but it also checks if it is valid for the product you’re supporting.

Envato Validation Single Product Setup

Multiple Products Support

If you are selling and supporting multiple products on Envato Market, the validation addon will work just as well. The difference is that you can control the type of validation on a per-product basis.

Here are the different setups you can have.

  • Ask for a valid license for all products,
  • Ask for a valid license on specific products only,
  • Ask for a valid license that matches the products

Matching the license with the product becomes even more useful with multiple products. This allow you to make sure that someone who bought a $6 item does not get support for a $30 item!

Envato Validation Multiple Products Setup

Per-Product Setup

How to setup the Envato Validation per product? It’s really simple. Just edit the product, enable the license validation and specify the product ID if you with to check the license against the product ID.

This allows you to easily provide free support for some of your products and paid support to others (limited to people you know bought your item).

Envato Validation Product Setup


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Basic System Requirements

  • WordPress Version 4.9 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 7.1 (7.3 or later recommended)

Additional Requirements

  • An Envato account


Documentation coming soon

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Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

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0.2.6 - May 22nd, 2017

  • Fix: Adjustment for handling new error messages returned from Envato.

0.2.6 - Dec 20th, 2016

  • Fix: Sometimes the plugin would not load in WP 4.7. Late 4.7 breaking changes.

0.2.5 - Nov 22, 2016

  • Updates: Clean up translation catalog, textdomains and add to POEDITOR.net
  • Fix: Force use of HTTPS when FORCE_SSL_ADMIN is set to true

0.2.4 - June 22, 2016

  • Fix errors displayed in the Envato metabox when license is missing

0.2.3 - June 7, 2016

  • Fix issue with license field not showing up in submission form
  • Correctly dismiss the license notice

0.2.2 - May 31, 2016

  • Fix wrong link to licenses page

0.2.1 - October 2, 2015

  • Fix issue with unmatched product IDs, preventing ticket submission

0.2.0 - September 29, 2015

0.1.1 - August 24th, 2015

  • Fix wrong link to settings page
  • Fixes activation error
  • Bugfixes


  • First release