Custom Status And Labels

Easily organize your tickets with custom labels

Need more than the three default statuses?   Maybe you need to tag and label certain tickets for “Development” or  move them to certain support levels such as “Level 1” and “Level 2”.  Maybe you want to use an emoji to capture a label ⏰ ☎️ 🙂. With the Custom Status and Labels add-on you can create the perfect set of ticket labels for your organization.

Unlimited Statuses

Create as many custom statuses as you need…



Color-code Them

Thousands of color options available.  You’ll never run out of colors.



Seamlessly Integrated

They appear right on the ticket – exactly where you would expect them to be.



At A Glance

The information you need – at a glance!


Sorting and Filtering in the Ticket List

Purchase options

  • Billed once per year until cancelled

  • Billed once per year until cancelled

  • Billed once per year until cancelled

Add to Cart


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Basic System Requirements

  • WordPress Version 4.9 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 7.1 (7.3 or later recommended)

Additional Requirements

There are no additional requirements for this item.


Purchase options

  • Billed once per year until cancelled

  • Billed once per year until cancelled

  • Billed once per year until cancelled

Add to Cart

Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos

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Version 1.1.3

New: You can now add Emojis to custom status to make them look more vivid. Try it out! 🙌 😁 💬

Version 1.1.2

  • Fix: Do not show or use status that are not PUBLISHED.

Version 1.1.1

  • Tweak: Remove ADD option from WordPress toolbar

Version 1.1.0

  • New: Options to sort custom statuses when shown in the ticket details drop-down in admin

Version 1.0.3 - May 14th 2017

  • Tweak: Updated capabilities so only certain roles can see the menu option
  • Fix: Custom statuses with length greater than 20 now works.
    • (Make sure you delete old statuses with greater than 20 chars and recreate them!)
  • Fix: Synchronize the color settings between AS Core's TICKETS->SETTINGS->STYLES tab and this plugin's setting. Requires AS 3.3.5 or later.
  • Tweak: Ensure that a version greater than 3.3.4 of Awesome Support core is installed since a couple of fixes were made with support from AS core files.

Version 1.0.2 - November 3rd, 2016

- Update: Clean up translation catalog, textdomains and add to
- Fix: Force use of HTTPS when FORCE_SSL_ADMIN is set to true

Version 1.0.1 - October 19th, 2016

- Remove inadvertent limit of only 5 statuses

Version 1.0.0 - August 2016

- First Public Release