Agent Front-End (Early Release)

A simple, straight-forward front-end ticket handling experience for your agents and vendors

The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end.  This can be useful when your agents are not your employees or are vendors and you don’t want to grant them access to all the functions of your WordPress admin agent dashboard in wp-admin.

With the Agent Front-end add-on your agent can perform the following tasks on the front-end:

  • View a list of open tickets that are assigned to them (if they’re the primary agent on the ticket)
  • Reply to tickets including adding attachments to the tickets
  • Close Tickets
  • Change the status of a ticket.
  • View a list of closed tickets that were assigned to them

Ticket List on Front End

View the Full Contents of a Ticket

Reply To Or Close A Ticket

Other Features

  • Place the ticket interface on any page of your site using a short-code
  • Tickets open in their own tabs which allow easy navigation between multiple tickets
  • Adopts the general style of the existing theme
  • Control which custom fields agents can view

Important Notes

Only the four basic ticketing functions mentioned above are available to agents on the front-end with this add-on.  Access to advanced functions such as canned responses, private notes, faqs etc. is not available. If agents need access to those functions you will need to allow your agents to log into the back-end of the site.

Early Release Notice

We tag new extensions with the label “Early Release”. The label is removed after a  certain number of customers have installed and used the extension in production.

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

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Basic System Requirements

  • WordPress Version 4.4 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 5.6, (7.1 or later recommended)

Additional Requirements

This add-on is best viewed on a page with a FULL WIDTH display option.  Many (but not all) themes do have a full-width page template that can be applied on a page-by-page basis.

Documentation

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Changelog

Users of Version 1.0 and upgrading to 2.0 should go to TICKETS->SETTINGS->AGENT FRONT END to set new options.  Otherwise your front-end might not display properly.

Version 2.0.3

  • Fix: Wrap long continous lines in tickets and replies.

Version 2.0.2

  • Fix: Formatting on front-end could be skweed because it was not run through the wordpress the_content filter.

Version 2.0.1

  • Tweak: Grammar on settings screen
  • Fix: Infinite loop on some themes
  • Fix: Incorrect reply count being shown

Version 2.0.0

  • New: New mobile friendly view
  • Tweak: Translation strings/catalog update

Version 1.1.0

  • New: Add read-only custom fields and allow control over which ones the agents can view

Version 1.0.0

  • Initial Release