Remote Tickets

Collect support tickets from any WordPress or non-WordPress site you manage and handle them from one central WordPress site.

Have you ever wanted to collect tickets on sites that are not your own site?  Or maybe you wanted to collect tickets from sub-sites on a multi-site network while maintaining one central database of tickets.  With the Remote Tickets add-on you can do exactly that.

This add-on allow you to create unlimited Javascript Widgets that can be installed on any website – these sites do not even have to be WordPress sites!  Once the widget is installed, you get a HELP button in the lower right corner of the screen.  When the user clicks that button they will be presented with a small form that collects the information required to open a new ticket.

Features

  • Create unlimited widgets/gadgets
  • Use one widget on many sites or create a new one for each site
  • Widgets can be used on your main site as well as remote sites
  • Customize the text and colors for each widget
  • Control which core fields are added to each widget (eg: you can leave out the department field but keep the priority field)
  • Enable/disable authentication – disabling authentication will automatically create a new account for new users

Configure Remote Ticket Widget

Install on Remote Site

Create New Ticket On Remote Site

New Ticket Shows Up In Your Dashboard

Important Notes

Here are some important notes about this add-on:

  • This extension only handles new tickets.  Users will still have to navigate to your main site to view, close or reply to existing tickets.
  • If you have our Email Support Extension you can allow your clients to reply and handle their tickets via email, reducing the need for them to log into your main site.
  • With the Awesome Support Power-Pack (Productivity) combined with our Satisfaction Survey add-on, you can even add links to your emails that give users one-click options to close your ticket and rate your support services.
  • You will need some technical expertise to install the Javascript Snippet on the remote site.  Each website is different and will have different mechanisms for installing the snippet.  We will be unable to help you with that portion of the process so please make sure you have the requisite skill set before purchasing!

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Basic System Requirements

  • WordPress Version 4.4 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 5.6, (7.1 or later recommended)

Additional Requirements

(none)

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Changelog

Version 1.4.0

Warning: This new version requires Awesome Support 5.8 and requires that you DISABLE the REST API plugin and enable the REST API inside of 5.8 (Tickets->Settings)
  • New: Requires Awesome Support 5.8.0 or later
  • New: Uses the integrated API in Awesome Support 5.8.0

Version 1.3.0

  • New: Added an optional terms of service checkbox.

Version 1.2.0

  • New: Added ability to customize ticket form by including custom header and footer elements on the form.

Version 1.1.0

  • New: Added ability to customize ticket form by including custom header and footer elements on the form.
  • New: Option to make help button invisible so that the javascript can be called from another element.

Version 1.0.4

  • Fix: check if the form should be displayed after the settings API call.

Version 1.0.3 (Internal Release)

  • New: Update the form settings to pull from the base site so that remote ticket forms are always in sync.

Version 1.0.2

  • Tweak: User flow tweaked to be clearer after ticket is submitted.

Version 1.0.1

  • Fix: Form layout
  • Fix: Flow after user completes form and attempted to start a new one.
  • Fix: Attachments need to be moved to the proper location
  • Tweak: Uses the REST API plugin version 1.0.2
  • Tweak: Removed vendor folder - used the build process with composer and grunt to create this folder
  • Tweak: Updated this readme.md file

Version 1.0.0

  • Initial Release