WooCommerce

Allow your customers to open support tickets with just one click from inside their WooCommerce account screen.

The tight integration between the two is guaranteed to leave your customers feeling like their support experience is deeply rooted in their purchasing experience.

Improved Customer Satisfaction

If you have a WooCommerce store, you must be providing support. But how long does it take to your support agents to figure out what product the ticket is related to or which order was passed? With the WooCommerce add-on for Awesome Support, supporting clients becomes much easier. Everything is tied together: support tickets, products and orders. Once the add-on is installed, every single ticket will be linked to its order. The client can also specify which product within the order the ticket is related to. In just seconds, agents will know what the request is about, improving their efficiency and reducing the time to first response.

Screen Shot 2015-06-13 at 8.54.48 am

 

No Complex Submission Process

If you’re worried about adding complexity to the ticket submission process, don’t. Most of the work is handled silently by the add-on. As a customer, just go to your account page, find the order you’re having problems with, and click the Get Help button. That’s it. From there, the add-on will automatically tie the ticket to its order, and the only additional option for the client is to select which product he needs help with. What if the ticket is raised from the support page? In this case, we’ll ask just one more thing to the client: the order number. A dropdown list of all the client’s orders (with the date) will show up. The client just has to select the correct order to link the ticket to it.

Open a support ticket from your order

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

Cart

Basic System Requirements

  • WordPress Version 4.0 or later
  • Awesome Support Version 5.1.0 or later
  • PHP 5.6 or later

Additional Requirements

  • WooCommerce 3.x

Documentation

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Changelog

1.5.0 - August 8th, 2017

  • Performance improvements throughout the plugin
  • Better custom order status support

1.4.1 - July 1st, 2017

  • 1.4.1 - Add link on order page for creating a new ticket with the order ID set.

1.4.0 - June 19th, 2017

  • 1.4.0 - Add customer stats to ticket profile area

1.3.3 - March 28, 2017

  • WC 3.0.0 compatibility

1.3.2 - January 23, 2017

  • Load Awesome Support styles/scripts on WC My Account pages
  • Remove un-needed frontend styling

1.3.1 - January 19, 2017

  • Fix issue with 1.3.0 and older PHP versions / missing function argument

1.3.0 - January 18, 2017

  • WooCommerce 2.7 Compatibility
  • Design and UI Tweaks
  • Fix: Show customer/order data even if no order selected

1.2.0 - July 20, 2016

  • Add compatibility for WooCommerce 2.6.0 tabs

1.1.1 - May 31, 2016

  • Use the helper function to register custom field
  • Replace deprecated function wpas_nonce_url()
  • Fix incorrect link to licenses page

1.1.0 - January 12, 2016

  • Only show the 'Get Help' button for completed, processing and on-hold orders. This can be filtered - see the docs.

1.0.10 - December 23, 2015

  • Only show tickets for that author in other tickets

1.0.9 - November 25, 2015

  • Filter for order # count

1.0.8 - November 12, 2015

  • Fix bug causing all orders to show in admin ticket's order select dropdown

1.0.7 - November 11, 2015

  • Slow query fix that was causing timeouts

1.0.6 - 2015-09-18

  • Compatibility update for Awesome Support 3.2

1.0.5 - 2015-08-21

  • Filter for having a ‘general’ option in additional to just orders

1.0.4 - 2015-08-19

  • Better sequential order number support
  • Show other orders for ticket owner in ticket admin view
  • Further WooCommerce 2.4 Compatibility fixes
  • Remove license warning when license is correctly filled-in

1.0.3 - 2015-08-18

  • WooCommerce 2.4 Compatibility fix

1.0.2 - 2015-05-22

  • Fix undefined index bug

1.0.0 - 2015-04-13

  • Initial release