Canned Responses

2 years ago
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Are you tired of answering the same thing oven and over? Asking for the same information with every new ticket, pointing out the FAQ…

With the Canned Response addon, reduce the time you spend on each ticket by answering in one click.

Once installed, the addon will add a new menu item Canned Responses under the Tickets menu. This is where you will manage all your canned responses. You can add, edit or delete canned responses anytime.

Canned Response List

While drafting your canned responses, a few template tags are available. Those tags empower your canned responses by adding dynamic information in it. You can, for instance, greet the user using his username and sign the ticket using yours.

Finally, when handling a new ticket, you can insert a canned response with just one click. It’s as easy as it gets. You will never type the same answer again and again!

Canned Responses Tags

Want to see it in action? Watch this quick video.