Canned Responses

Create pre-configured replies to tickets that can be used with just one or two clicks.

Are you tired of answering the same thing oven and over? Asking for the same information with every new ticket, pointing out the FAQ…

With the Canned Response add-on, reduce the time you spend on each ticket by answering in one click.

Once installed, the add-on will add a new menu item Canned Responses under the main WordPress menu. This is where you will manage all your canned responses. You can add, edit or delete canned responses anytime.

Canned Response List

While drafting your canned responses, a few template tags are available. Those tags empower your canned responses by adding dynamic information in it. You can, for instance, greet the user using his username and sign the ticket using yours.

Finally, when handling a new ticket, you can insert a canned response with just one click. It’s as easy as it gets. You will never type the same answer again and again!

Canned Responses Tags

Here is how simple it is to use:

Color-code Responses

Color code the canned-response buttons you use most often. This makes it easier to navigate to and select your frequently used one-click responses:

Power User Features

For users with lots of pre-canned responses we have a few features that will certainly be quite appealing:

Assign a category to a response

Filter Canned Responses by Category and Tag

Filter the canned responses buttons when in the reply area to quickly locate down the one you need:

Search For A Response

When you have a large set of responses it can take a while to locate the one you want so we have made it easy to search through the list:

Customize The One-Click List

You can control which canned response show up as a button.  The rest can be located using the search feature:

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Basic System Requirements

  • WordPress Version 4.9 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 7.1 (7.3 or later recommended)

Additional Requirements

There are no additional requirements for this item.

Documentation

Check out the video here:

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Changelog

3.0.0

  • New: Assign categories to a Canned response and filter by them when replying to a ticket.
  • New: Assign tags to a Canned response and filter by them when replying to a ticket.
  • New: Color-code the "buttons" for each canned response.
  • New: Determine if a canned response shows up in the button area when replying to a ticket
  • New: Search for a canned response

2.0.0

  • New: Requires Awesome Support 5.0.0 or later
  • New: Updates to support 5.0.0 UI changes
  • New: Added options to control which roles can see the Canned Response tab

1.4.0

  • New: Support new tabs under reply area of Awesome Support 4.1.0
  • Tweak: Moving version number to semver standard making this new version 1.4.0.

0.1.1

  • Fix activation error

0.1.0

  • First version of the addon