Canned Responses

Create pre-configured replies to tickets that can be used with just one or two clicks.

Are you tired of answering the same thing oven and over? Asking for the same information with every new ticket, pointing out the FAQ…

With the Canned Response addon, reduce the time you spend on each ticket by answering in one click.

Once installed, the addon will add a new menu item Canned Responses under the Tickets menu. This is where you will manage all your canned responses. You can add, edit or delete canned responses anytime.

Canned Response List

While drafting your canned responses, a few template tags are available. Those tags empower your canned responses by adding dynamic information in it. You can, for instance, greet the user using his username and sign the ticket using yours.

Finally, when handling a new ticket, you can insert a canned response with just one click. It’s as easy as it gets. You will never type the same answer again and again!

Canned Responses Tags

Want to see it in action? Watch this quick video.

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart


Basic System Requirements

  • WordPress Version 4.0 or later
  • Awesome Support Version 5.1.0 or later
  • PHP 5.6 or later

Additional Requirements

There are no additional requirements for this item.


Please see the video at the bottom of the product description page.

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart


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Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos

Unfortunately no related articles are available for this product right now.



  • New: Requires Awesome Support 5.0.0 or later
  • New: Updates to support 5.0.0 UI changes
  • New: Added options to control which roles can see the Canned Response tab


  • New: Support new tabs under reply area of Awesome Support 4.1.0
  • Tweak: Moving version number to semver standard making this new version 1.4.0.


  • Fix activation error


  • First version of the addon