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Private Notes

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
2 years ago
Categories: ,

Wanna add a note to yourself? Do you need to transfer a ticket to a colleague and want to give him/her some background on the issue?

With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes can only be seen by you or a fellow support staff.

Once the addon is installed, a new button “Add Note” will appear in your admin bar when you are editing a ticket. Clicking this button will trigger a modal popup with a visual editor.

Adding a private note

Type anything you want. Text, code, quotes… The note will then be added to the ticket and will be displayed in a different color for you to see it immediately.

Prerequisites

  • WordPress Version 4.0 or later
  • Awesome Support Version 4.0 or later
  • PHP 5.6 or later

Recurring Subscription Notice

The pricing for this add-on is set as a subscription by default.  However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments.  However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change.  At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription, just go to your MY ACCOUNT page.