Private Notes

Add private notes to tickets that only your agents and admins can see.

Wanna add a note to yourself? Do you need to transfer a ticket to a colleague and want to give him/her some background on the issue?

With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes can only be seen by you or a fellow support staff.

Once the addon is installed, a new button “Add Note” will appear in your admin bar when you are editing a ticket. Clicking this button will trigger a modal popup with a visual editor.

Adding a private note

Type anything you want. Text, code, quotes… The note will then be added to the ticket and will be displayed in a different color for you to see it immediately.

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart


Basic System Requirements

  • WordPress Version 4.0 or later
  • Awesome Support Version 5.1.0 or later
  • PHP 5.6 or later

Additional Requirements

There are no additional requirements for this item.


Documentation coming soon

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Related Articles and Videos

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  • First release