Private Notes

2 years ago
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Wanna add a note to yourself? You need to transfer a ticket to a colleague and want to give him/her some background?

With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes can only be seen by you or a fellow support staff.

Once the addon is installed, a new button “Add Note” will appear in your admin bar when you are editing a ticket. Clicking this button will trigger a modal popup with a visual editor.

Adding a private note

Type anything you want. Text, code, quotes… The note will then be added to the ticket and will be displayed in a different color for you to see it immediately.