PINS (Personal Identification Numbers)
Do you offer support via phone or chat? Or do you regularly get requests to change sensitive data on accounts? Then you need an extra layer of security around your customer support accounts so that you can be sure that the person your agent is speaking with is an authorized user of the account.
The Awesome Support PINS add-on implements that extra layer of security whenever your agents receive a phone call, chat request or other help request from a customer.
It generates a unique ID for each customer that can be accessed from the customer’s MY TICKETS page. Whenever a support agent receives a phone call or chat request they can ask the user to provide the PIN that is shown in the users’ MY TICKETS dashboard. The agent can then enter that PIN into a verification screen to confirm its authenticity.
The idea behind this kind of security is that only an authorized user will have access to the MY TICKETS dashboard. It is another layer of defense in preventing phishing and social engineering attacks against your agents and customers.
If you receive support requests via phone or chat then you really need to install this add-on in order to protect the security of your users accounts.
An Additional Layer Of Security
If a bad actor calls into your support center and tries to get your agent to take actions on one of your users accounts they will be stymied because they do not have the correct PIN.
Users have the option to reset their PIN at any time so even if someone is eavesdropping on the call or chat conversation, they will not know the PIN required when asked for it again.
In the event that one or more PINS are somehow compromised administrators can create or reset PINS for all users.
PINS are encrypted with a unique key known only to the site administrator (or anyone with access to the Awesome Support SETTINGS SCREEN)
The admin can quickly invalidate all PINS by changing the encryption phrase. They can then create new PINS using the new encryption phrase.
Easy To Use
When the Awesome Support PINS add-on is activated, the admin immediately gets an option to create new PINS for all users.
When it is time for an agent to verify a pin, a simple menu option is all that is needed:
On the front-end, the user can easily view or change their PIN:
There is no such thing as too much security. Every little bit helps. So pick up this add-on today and get started with adding additional security layers to your users accounts.
Niche Product Notice
This add-on is a NICHE product created for a very specific industry or service provider. It is NOT AVAILABLE as part of the AGENCY BUNDLE. It is only available as an individual add-on purchase.
Basic System Requirements
- WordPress Version 4.4 or later
- Awesome Support Version 5.8.0 or later
- PHP 5.6, (7.1 or later recommended)
There are no additional requirements for this item.
The items below are great complements to this product!
Recurring Subscription Notification
The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.
To cancel your subscription:
- Credit card or stripe users- just go to your MY ACCOUNT page on our website.
- Paypal users - cancel from directly inside your Paypal account.
This notice does not apply to service products such as custom programming or to free plugins.