The 5 Most Powerful Add-ons For Awesome Support
Awesome Support has over 25 add-ons you can choose from to complement its already powerful feature-set. But, some of these add-ons are more powerful simply because of the impact they can have on your support operations. Here, in our opinion are the top 5 most...
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10 Agent Collaboration Tools In Awesome Support
If your support organization have multiple support agents then being able to work simultaneously and collaborate on tickets is going to be critical to the success of your support operations. Awesome Support has a number of features that promote collaboration among...
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Potent Combination: Guest Tickets + Power-pack (Productivity) + Email Support
Have you ever wanted to give your new support users a way to get support without ever having to log into your support system? With Awesome Support there is a way that your new support users can interact with your support system without ever needing to visit your...
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Design That Remains True To The WordPress Core
Have you ever wondered why the user interface of Awesome Support is set up the way it is? Believe it or not, our UI is actually the result of some very deliberate decisions taken to respect the WordPress heritage. In this article we'll discuss what we're thinking...
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21 Options For Notifications (All of the Alerts in Awesome Support)
Awesome Support, in combination with its extensions, offer at least 20 different alert (notification) mechanisms. Almost all of these alerts allow you to configure the content of the alert using "template tags" (place-holders for actual data collected at the time the...
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An EXTENSIVE and In-depth Awesome Support Review
We recently commissioned a research study on Help Desk plugins by hiring an experienced WordPress plugin reviewer to provide in-depth reviews of the top 8 WordPress Help Desk plugins. Of course, Awesome Support was included in the review. Below is the Awesome...
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New Core And Add-on Releases For 2017 (100+ New Features So Far…)
We didn't publish a first quarter 2017 release article so we're publishing a first half 2017 release article instead. Its been quite a busy year so far. Over our entire suite of products we probably added 100+ new features or enhancements! So if you own a license...
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8 WordPress Help-desk Plugins Reviewed
As part of our own competitive market analysis we contracted with an independent reviewer to review the top 8 WordPress plugins that are designed for help-desk and support operations. The final result is a 100 page e-book that we are giving away to readers of this...
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Create Effective Satisfaction Surveys
Most customers hate unnecessary email. And yet most help-desk software and systems are configured to send an additional email asking for a performance rating after the ticket is closed. Is it any wonder that most customers don't even bother with the feedback request...
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9 Cool Things You Can Do With The Email Support Addon
Version 5.0 of the Email Add-on brings new power to your help desk operations - especially if most of your tickets or replies are managed via email. So here are 9 very cool things you can do with this add-on: 1. Set up dedicated mailboxes The Email Support add-on can...
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15+ Awesome New Add-on Features For Awesome Support
Have you ever wanted to merge one ticket into another because a user submitted duplicate tickets? Or how about splitting a reply off into a separate ticket because the user decided to start a different topic inside of an existing ticket? These features and more are...
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Major Core Update – 4.0.0
Awesome Support Core - Version 4.0.0 Version 4.0.0 of the Awesome Support Help-desk Plugin is chock-full of enhancements and requested features along with many fixes and enhancements. This is a MAJOR update and includes breaking changes so it is important to test the...
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