Top 10 New Features In Awesome Support 4.0.
We just pushed a major free update to the WordPress.org repository with over 40 enhancements, fixes and tweaks. But, we figured you might prefer a top 10 list instead of reading through an exhaustive list of everything that's in the new version. In no particular...
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Ticket Event Notifications And Alerts In Your Browser
Over the last few years browsers have started to integrate technology for Push Notifications. What this means is that websites can push alerts directly to you via your browser. Most sites use these for order notifications or for marketing - alerting you to discounts...
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Prettify The Awesome Support Admin Screens With 3rd Party Themes
Awesome Support was designed to integrate smoothly into the WordPress admin console. Unlike other products, very few visual enhancements are included so the Awesome Support screens look and feel just like most other core WordPress screens. But, as you will probably...
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A Simple, Sure-Fire Method To Reduce Your Support Load
There is one simple thing that you can do to reduce the support load on your support agents - something that can probably be done in five minutes on most help-desk plugins or systems. To understand why the suggestion we're about to give you works you need to...
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Two Super-Simple Ways To Create Additional Revenue From Your Support Operations
Many companies view customer support as a COST center. But, we believe that's a very short sighted view. Instead, customer support should be viewed as a chance to interact with your customers - and a chance to convert difficult customers into your biggest fans....
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How To Create A Custom Ticket Registration Form With Gravity Forms
One of the common requests we get is to customize our login form. Unfortunately Awesome Support does not have that feature - primarily because there are at least a dozen login-form customizer plugins out there. We figured there was no need to build yet another...
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Reduce Your Support Load With Public Tickets
One of the largest source of knowledge inside your organization is buried in your support department. The answers to questions posed by your customers represent the collective knowledge base of some of your most experienced troubleshooters. Yet, there's a good...
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White Paper: What Makes Customer Support Awesome?
Download our free white paper to learn the simple things you can do to transform your customer support into Awesome Customer Support. An easy read at only 10 pages (plus a cover and summary) you will quickly learn: How to organize your support queue. How to handle...
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Is Your Customer Support Software Flexible Enough?
Introduction Customer support isn’t something to take lightly. Acquiring new customers can burn a huge hole in your budget and can be difficult to do. Convincing existing customers to continue purchasing, however, is free in most cases and depends on how well you...
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Prevent Your Support Ticket Replies From Ending Up In Your Customers SPAM Box
Introduction Have you ever written a reply to a ticket that never got to your customer? Maybe the reply was returned to your email system or maybe it just ended up in the customer's SPAM/JUNK folder. Of course, the customer ends up being angry because, from their...
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New Core And Add-on Releases For December 2016
We are finishing 2016 with a number of updates to our CORE module along with updates to the following add-ons: Notifications Email Support Gravity Forms New Core Release 3.3.4 Version 3.3.4 of Awesome Support has been released. This is primarily a maintenance...
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Stay On Top Of Bad Reviews That Can Sink Your Business
Ok, so this is a little bit of a different article - a bit outside of our normal fare. But, I think its an important topic - whether you're an end customer of ours or a consultant that uses our products for your clients. When someone writes a negative review online,...
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