How We Decide To Create An Awesome Support Extension
Over the years we've created a standard process for deciding when an add-on should be created versus when a feature should go into the core plugin for free. In this article we'll describe our general thought process that leads to a new add-on. Overall, we're looking...
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Automatically Escalate Tickets From VIP Customers
Introduction Lets face it - we all have customers that are more valuable than most or that require more hand-holding than most. For those customers, you sometimes want to get their tickets handled by your best agent; or sometimes you might just want to tag those...
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Is Your Business Worth More Than $20.00?
This is another post in our BUSINESS MUSINGS series. If you're in the business of providing WordPress themes, add-ons or services, maybe these observations will be familiar to you. About three months ago we decided to add an exit popup on our website. The pop-up was...
read more![Temporarily Removed from WordPress.org [Edit – its been restored.]](https://getawesomesupport.com/wp-content/uploads/2017/11/Temporary-Removal-From-WordPress-Directory-400x250.png)
Temporarily Removed from WordPress.org [Edit – its been restored.]
[Edit: The plugin has been restored - that was fast - within a couple of hours after we informed them of the new release] We received a notice today from the folks at WordPress.org that our plugin was removed because it was found to be "in violation of the directory...
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Get An Alert When A Ticket Is Submitted From An Angry Customer
Introduction Most tickets received by an average support desk are pleasant to slightly-not-pleasant in tone. But occasionally a ticket shows up from a customer who is very irate and angry. And sometimes that ticket might sit for a while before someone gets to it -...
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Awesome Support Core Update 4.3.2 (Includes Security Updates)
Even though we released a few versions of Awesome Support Core since our last blog post highlighting the 4.1.0 release, we haven't actually written an article about them. So, this is a "catch-up" article covering everything between 4.1.0 and this latest release,...
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Turn Your Expertise into Revenue – How To Charge For Support
Introduction In a world of out-sourcing and virtual everything, more and more small and medium-size business owners are choosing to pay for the support and services they need, at the time they need it, rather than hiring more staff. Paying a moderate retainer to have...
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CRM Integration: ZeroBS CRM And Awesome Support
Earlier this year the folks over at ZeroBS CRM did a beautiful integration with Awesome Support. Directly inside their customer panel you get our support ticket details metabox. Of course, as you would expect from a CRM, the actual benefits go a lot deeper than just...
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The High Cost of Free Plugins
Ok, so this post has little to do with Awesome Support itself; instead its mostly commentary on the WordPress plugin ecosystem based on recent experience. A couple of days ago it was announced that a popular free SMTP plugin, POSTMAN, had an XSS security...
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Tutorial: Create Tickets Using Data Pushed From Zapier
Introduction Do you have data in other applications that needs to be pushed into Awesome Support in semi-real-time? If so, our Zapier integration just might be the perfect way to get it done without writing code. You will still need some technical skills to get it...
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40+ New or Enhanced Product Features – 3rd Quarter 2017
In the first half of this year (2017) we introduced over 100 new features across our product catalog. This quarter, we have introduced over 40 new or enhanced features across our product line along with THREE new add-ons! Read-on to find out more! Power-pack...
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Awesome Support Core Update 4.1.0
Earlier in 2017 we released version 4.0.0 of Awesome Support which was a major update with over 40 new features/fixes/enhancements. We have followed that release with five interim releases and now we're proud to release version 4.1.0 which is a more significant...
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