E-mail Support - Version 5.0.2 RC06

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! Warning: Breaking Change - You must update your email inbox configuration to explicitly choose the security protocol.
! Go to TICKETS->SETTINGS->EMAIL PIPING and verify the SECURE PORT option. Generally it should be set to SSL or NONE.
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! If using more than one mailbox then you also need to go to TICKETS->INBOX CONFIGURATIONS and update your mailboxes there as well.
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! Additionally, you must use Awesome Support 4.0.6 or later!
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• - New: Option to send notifications for unassigned emails/tickets
• - New: Added options in rules to UPDATE and CLOSE ticket in one action
• - New: Experimental support for TLS
• - New: Option to not import duplicate emails
• - Tweak: Run update rules earlier in the ticket insert process by calling an earlier filter. This allows auto agent assignment to get data it needs since the filters/hooks it uses runs later.
• - Fix: Encoding issue - when email arrived with mixed encoded characters an error was thrown when the TICKETS->SETTINGS->EMAIL PIPING screen encoding settings were blank.
• - Tweak: Includes new version of ZENDFRAMEWORK library (as of 5.0.2 RC02)
• - Tweak: Requires 4.0.6 of Awesome Support Core.
• - Tweak: Add option to turn off email rejection notifications

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

Power-pack (Productivity) 4.0 RC02

- New: Google invisible captcha can now be activated on the registration screen
- New: Allow custom CSS to be entered for certain pages; also includes examples.
- New: Bulk Edit - quickly change agent, priority, status, channel on multiple tickets (available on WP 4.7 and later)
- New: Save filter criteria in the ticket list
- New: Email template tag for {fullticket} - inserts the entire history of the ticket in the outgoing email
- Tweak: Merge tickets will now merge attachments from source tickets as well.
- Tweak: Better styling for merged messages.
- Tweak: Merge tickets will now search on ticket # as well as description when trying to identify the target of the merge
- Tweak: If Running in SAAS mode the CAPABILITIES tab under TOOLS will not be shown
- Tweak: Added options to turn off merge email alerts
- Fix: Security Profiles did not respect the OR option under certain circumstances

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

Automatic Ticket Close - Version 1.0.4 RC01

- Fix: Minor fix to deactivation code to remove a PHP notice.
- Tweak: Now requires AS version 4.1.0 as the minimum version
- Tweak: Now requires PHP 5.6 as the minimum version since that is what AS 4.x requires
- Tweak: Email receipients to match changes made in notifications api for 4.0.6
- Tweak: Updated warning message custom field internal definition to use new 4.1.0 attributes to prevent display on the front end.
- Tweak: Grammar changes
- Tweak: Update language catalog file
- Tweak: Option to control how many messages per sequence is sent out on each cron cycle. Now defaults to 1 instead of All
- Tweak: Option to clear and restart the sequence of messages for any tickets where the full message cycle is not yet complete.

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

Notifications - Version 1.4.0 RC02

• New: Notifications for 3rd parties related to functions in the POWERPACK PRODUCTIVITY add-on
• Tweak: Minor grammar updates
• Tweak: Translation Catalog
• Tweak: Added major version number since this add-on has been out for a while. Instead of 0.4.0 its now 1.4.0.

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

Custom Fields - Version 1.0.9 RC01

New: Updated for new 4.1 custom field attributes - show_frontend_list and show_frontend_detail

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

FAQ - Version 2.0.0 RC01

• New: Allow user to change foreground and background color of live search results
• New: Support new tabs in the ticket reply area
• New: Requires 4.1.0 of Awesome Support
• Tweak: New more modern "look" for the live search results
• Tweak: Changed error message in admin javascript to referene FAQ instead of another AS product.

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

Documentation - Version 3.0.2 RC01

• New: Support new tabs in reply area for Awesome Support Core 4.1.0
• Fix: Added some missing translation calls

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

Canned Responses - Version 1.4.0 RC01

• New: Support new tabs under reply area of Awesome Support 4.1.0
• Tweak: Moving version number to semver standard making this new version 1.4.0.

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+

Custom FAQ - Version 1.0.2 RC01

• New: Support new tabs under reply area of Awesome Support 4.1.0

REQUIRES:

• Version 4.1+ of Awesome Support
• PHP 5.6+
• WordPress 4.4.0+