The default installation of Awesome Support allows the user who opened a ticket to be the ONLY one that is able to manage the ticket. However, the Company Profiles extension for Awesome Support allows the administrator to group multiple users under the same company,...
Prerequisites Before you attempt to install the Company Profiles add-on please make sure that your system meets the following conditions: WordPress Version 4.4 or later Awesome Support Version 5.7.0 or later PHP 5.6 or later Installation Steps Most of our add-ons uses...
When the PINS module is activated, users will see a new button at the top of their MY TICKETS page called PINS. Clicking that button will pop-up a simple light-box where the user can view their PIN and/or change it. Note that the PIN isn’t shown immediately. ...
When an agent receives a PIN, they can verify that its the correct one for the user by going to TICKETS->VALIDATE PIN (located close to the bottom of the TICKETS menu): That will pop up a screen with two fields: The first field asks for the user – type the...
Invalidate All Existing User Pins In the event of a system being compromised you might need to immediately invalidate all PINS for a user. You can do this simply by changing the encryption key in the TICKETS->SETTINGS->PINS tab. Re-generate Pins for all users...
When the add-on is first installed and activated, a prompt will appear at the top of the admin dashboard offering to generate PINS for all existing users. If you only have a few hundred users the prompt will quickly disappear. You can then go to your...
The Awesome Support: PINS add-on implements an additional layer of security around your users support accounts. It is particularly useful when you do not have a way of guaranteeing that the person you’re communicating with is someone who has access to the...
Prerequisites Before you attempt to install the PINS add-on please make sure that your system meets the following conditions: WordPress Version 4.4 or later Awesome Support Version 5.7.0 or later PHP 5.6 or later Installation Steps Most of our add-ons uses the same...
Normally, when a user registers through the plugin, he/she is given the role Support User. This role has special capabilities. However, if you are installing into a WordPress system that already have users who are registered then these users will already have a role...
We have written extensive guides on using these two plugins with Awesome Support. Using Awesome Support With WPML Using Awesome Support With Polylang We hope you find them...
