Translating the administration panel The method to translate the admin panel is the same as usual without any specific configuration needed with the Polylang plugin. To change the language in the admin panel you will need to access your profile page and change the...
Translating Awesome Support’s taxonomies Now that each Awesome Support page has been created in each language version using Polylang, the pages should appear in their respective language. The strings translated will be from the language MO/PO files which are...
Translating the content of Awesome Support’s pages Awesome Support‘s pages contain shortcodes which provides their functionality. All string translations that are contained in these shortcodes are handled through PO/MO files. Awesome Support provides a...
Translating the Awesome Support pages in each language When the Awesome Support plugin is activated it will create two pages. To work with Polylang you will need to create a language version of each page. Depending on the order that you added languages and activated...
Initial Awesome Support set up You will need to access the “Plugins” section of the WordPress administration panel and activate “Awesome Support”: Once activated you will see a “Tickets” menu node: Also, when on the “Pages” section of the administration panel you will...
Initial Polylang set up First you will need to activate the Polylang plugin. To do this you will need to click on the “Plugins” menu node on the WordPress administration panel and click on the “Activate” link under the Polylang label: Once the Polylang plugin has been...
As mentioned in the introduction, Polylang does not allow you to easily translate the embedded strings in a plugin or theme. You must first use another tool to translate the strings and then import them into Polylang. You can use our POEDITOR.COM projects to...
Polylang and Polylang Pro are plugins that help you translate WordPress themes and WordPress plugins. In particular it assists in offering translations for post and taxonomy content and then allowing your end user to dynamically switch between language versions using...
Some add-ons create additional capabilities to help secure the new functions provided by the add-ons. Service Level Agreements ticket_sla_admin ticket_edit_due_date Power Pack create_ticket_support_note edit_ticket_with_full_editor add_tickets_to_hotlist Company...
Multi-vendor marketplaces require special considerations – you can read this article that walks you through the various operational settings you will need to effectively use Awesome Support in a multi-vendor marketplace: Multi-vendor Marketplaces Setup Guide ...
Trigger The Popup Form From A Custom Button You can prevent the HELP button from being shown while still keeping the Javascript code that pops up the form enabled. To do this, you just need to enable the INVISIBLE BUTTON option. Then, you can choose any element on...
Introduction Generally, when we search for documents that matches a users query we are using WordPress’s native search functions. Depending on how the query or opening ticket is phrased, you can get relevant results or nothing at all or, sometimes, you get a...
