Administration panel translation The translation of the front end and administration panel is different, it is based on the language set in the user’s profile. To change this you will need to access the “Your Profile” page: Once the page has loaded you will need...
Translating Awesome Support’s taxonomies Awesome Support comes with multiple custom taxonomies which will need to be translated by WPML. The taxonomies we will be covering are: Departments, Products and Priority. First, we should create sample data for each of...
Translating each Awesome Support page If you have followed the instructions in the previous sections then all minimum configurations have been completed and we are ready to translate the Awesome Support pages. We will now go through step by step each of Awesome...
Finding all strings through WPML for Awesome Support In some cases not all language strings for Awesome Support‘s text domain may be found when first setting up WPML. It is therefore recommended to complete this step to avoid missing strings during your...
Setting WPML localization options WPML has specific configuration for theme and plugin translations. As we are focusing on translating the Awesome Support plugin we need to set one of two options. First, you will need to access the “Theme and plugins localization”...
Setting up the language switcher on the menu (optional) Now that each of Awesome Support‘s pages have been translated we can add these to the language switcher to the main menu. To do this on the administration panel’s left menu hover over “Appearance” and...
Translating the Awesome Support pages in each language When using the WPML plugin each page will need to have its own language version created. So, for example, if a website had an English and French version then there would need to be two versions of a page: one for...
Initial Awesome Support Set up You will need to access the “Plugins” section of the WordPress administration panel and activate “Awesome Support”: Once activated you will see a “Tickets” menu node: Also, when on the “Pages” section of the administration panel you will...
When installing WPML, there are many options you can choose – here is how you should install it to work with Awesome Support. Initial WPML setup Assuming you have uploaded the premium WPML plugins to WordPress, you first need to activate at least two of them. To...
WPML is the most populate multi-language translation plugin available for WordPress. It is, as they, say, THE granddaddy of translation plugins. Awesome Support is compatible with WPML for most basic operations. For some of the advanced functions, they may or may...
Awesome Support has one primary form that users can use to submit tickets. To create multiple forms (including multi-page and conditional forms) you can use the Gravity Forms plugin along with our Gravity Forms bridge. However, in many cases you can simulate multiple...
Awesome Support uses cookies to keep track of its state between page loads and to store temporary information essential to its ability to work properly. The cookie is named _wpas_session. You can safely delete this cookie after navigating away from any Awesome...
