You can switch email template sets as follows: Go to the TICKETS->TOOLS->CLEAN UP tab. Scroll down to the section title EMAIL TEMPLATES Click on the INSTALL button next to the template set you need. That’s it! This only applies to Awesome Support 5.2.0 or...
Note: this document refers to a feature that will be available in the future in Awesome Support V 5.2. Awesome Support 5.2.0 will ship with 6 pre-configured sets of EMAIL TEMPLATES. Of those four, three will be new. However, you can download and install these today. ...
Ticket Templates are the basis for your automatically scheduled tickets. Tickets are created based on the template you define. Just about everything that you put into a template will end up on the final ticket. You can create a ticket template by going to SCHEDULED...
The Awesome Support Scheduled Tickets add-on enables an admin to create a ticket template and then use that template to create real tickets automatically in the future. The template can be scheduled for a one-time ticket or can be repeated every x days or hours or...
Prerequisites Before you attempt to install the Schedule Tickets add-on please make sure that your system meets the following conditions: WordPress Version 4.4 or later Awesome Support Version 5.1.0 or later PHP 5.6 or later Installation Steps Most of our add-ons uses...
When importing a large volume of tickets you will want to make sure that your WordPress configuration and PHP configuration files are set up to use a larger amount of memory and to allow script execution to run longer. If you are using a third party host you might...
When Company Profiles are enabled, the user experience when submitting the ticket is going to be changed slightly. Changes When Opening A New Ticket If the user is associated with more than one Company AND they are allowed to open tickets for more than one company,...
To remove a user from a Company: Go To COMPANY PROFILES Click on the Company name to open up the edit screen About half-way down the page You will see a list of support users that are attached to the company. Click on the pencil icon to bring up a light-box where you...
To add a user to Company: Go To COMPANY PROFILES Click on the Company name to open up the edit screen About half-way down the page click the ADD SUPPORT USER button – a lightbox will open similar to the one below Click into the first field and type three...
To create a new Company Profile: Go To COMPANY PROFILES->NEW COMPANY PROFILE In the Title Field, fill in the name of the company All other fields are optional so you can click the SAVE button on the right side of the screen at any time. ...
