For large file uploads, it is sometimes necessary to change the web server configuration to accommodate the increase in file size. A customer documented these on github with a specific focus on IIS and Windows....
Currently, there are three configuration sections in TICKETS->SETTINGS->FRONT-END AGENTS tab. General In the general section is where you enable/disable the front-end short-code as well as view the short-code that can be attached to any WordPress page. Clean...
Awesome Support ships with three default statuses – NEW, IN PROGRESS and HOLD. Additionally there are two ticket “states” – OPEN and CLOSE. Finally there are conditions such as “OLD”. Each of these status/states/conditions can be...
Almost all installations of Awesome Support will likely have users that registered before the GDPR and other similar privacy regulations became a requirement. You can use the options under the TICKETS->TOOLS->SETTINGS tab to update opt-in or opt-out items for...
If the admin enables the PRIVACY button for users under TICKETS->SETTINGS->PRIVACY, then users can manage many of their own privacy related activities directly in the tickets dashboard. All privacy related options will be under the new PRIVACY button. When the...
Users can send a pre-configured ticket into the ticket system in order to request that personal data be erased. The admin can enable this option for the end user under the TICKETS->SETTINGS->PRIVACY tab. In addition, the admin can configure the defaults for the...
Administrators can export data for a user directly from the WordPress user profile. The Awesome Support data is exported in a .zip file and includes ticket attachments (for attachments that are stored locally on the WordPress server.) The admin just has to click the...
Admins can change the opt-in / opt-out permissions for a user. To do this, admin can go directly into the user profile and scroll down to Awesome Support Consents. For any item where the user is allowed to opt-out, there will be an Opt-out or Opt-in button. A log...
When collecting information during registration, the GDPR and other similar privacy regulations encourages providers to let users know what the data would the used for at the time it is collected. In order to provide such descriptions for the fields we collect, there...
Awesome Support allows user registrations and, therefore, has many options to allow users to grant consent for certain tasks on registration. Additionally, it has options to control providing users with user-friendly descriptions of data at the time consent is needed...
Awesome Support has an extensive suite of options that control the behavior of user registrations. To access these, go to the TICKETS->SETTINGS->REGISTRATION tab. Allow Registrations: This is self explanatory – it allows you to control if users can...
Turn On/Off Ticket List Tabs Admins can turn on/off the documentation, bulk actions and preferences tab at the top of the ticket list. To do this, go to the TICKETS->SETTINGS->PERMISSIONS and scroll down to the TICKET LIST TABS section: Turn On/Off Certain...
