Straight out of the box the free core version of Awesome Support can place a couple of links in your end users WooCommerce dashboard that will take them to the ticket pages: To turn this option on, go to the TICKETS->SETTINGS-INTEGRATIONS tab. There you can turn...
Awesome Support can allow agents to edit tickets and replies and maintain an audit trail of those edits. Additionally, agents can be allowed to delete replies and, of course, an audit trail maintained for the deletions. To configure audit trail options, go to...
Straight out of the box, Awesome Support does NOT allow admins or agents to delete attachments from tickets. However, this option can be turned on. To turn this option on for agents or end users: Go to the TICKETS->SETTINGS->FILE UPLOAD tab Scroll down to the...
Awesome Support includes a myriad of advanced options to allow you to tweak your installation or to work around common issues related to server configurations and hosting providers. You can access these options under the TICKETS->SETTINGS->ADVANCED tab. In that...
Awesome Support includes a number of configuration options to control the size of display lists for end users as well as other useful misc global display options. To access and update these: Go to the TICKETS->SETTINGS->GENERAL tab The first section is labeled...
As of version 5.5.2, Awesome Support ships with six different design sets for each of the core emails. The default set installed for version 5.5.2 – 5.8.0 is called BLUE BLOCKS. For version 5.9.0 and later the default template set is ELEGANT. However, you can...
The administrator can replace most text used in the Smart Submit process. This can be done in the Labels and Text section in the TICKETS->SETTINGS->SMART SUBMIT...
Header and Footer text is used to give the user instructions on what to expect as they navigate through the Smart Ticket Submission process. Normally, when a user goes to submit a ticket, they see the ticket form immediately. With the Smart Submit add-on installed,...
Stage 2 of the smart submission process simply allows the user to search selected areas of your site and then presents links with potential answers. Without the Smart Replies add-on enabled, the search uses the regular WordPress search engine. Even though Stage 1...
Stage 1 of the smart ticket submission process requires that the user select a category from a list of categories. From the admin view point, the categories can be pulled from three different post types: Awesome Support FAQs Awesome Support Documentation WordPress...
Smart Submit allows the admin to require a user to peruse FAQs, Documentation and other help resources before submitting a ticket. The user can be required to complete up to two steps before being allowed to open a ticket. The idea behind this add-on is that many...
