Prerequisites Before you attempt to install the Agent Front-end add-on please make sure that your system meets the following conditions: WordPress Version 4.9.6 or later Awesome Support Version 5.2.0 or later PHP 5.6 or later Either our FAQ or Documentation add-on (or...
You can include an FAQ search box on any page using the shortcode [faq-search]. There are no parameters for this shortcode. It is usually placed at the top of a page where you have placed the[faq] shortcode.
When Company Profiles is installed, a couple of pages are installed with it that contains shortcodes. These pages are used by the front-end to allow the user to edit their profiles. Pages Add Company Profile: Uses the shortcode add_company_profile Manage Company...
Security profiles allow you to control exactly which tickets an agent can view. You can create a security profile based on the following attributes: My Tickets (tickets assigned to just the agent) All Tickets Department Products Channel Priorities Users User Groups...
Notice in debug.log file when using Beaver Builder When using Beaver Builder, you might get a notice in the log file that looks something like this: [18-May-2018 19:46:06 UTC] PHP Notice: Trying to get property ‘feeds’ of non-object in...
In order for an agent to use this add-on, all they have to do is navigate to the page that was set up at the time the plugin was installed (See Installation Instructions.) Once on the page, they will be presented with a basic LOGIN dialog box to log into the system....
The Agent Front-end add-on allows agents to perform basic ticket tickets on the front-end. You can use this to: Allow agents who are not your employees to respond to tickets Allow 3rd party vendors who are not your employees to respond to tickets Quickly respond to...
Prerequisites Before you attempt to install the Agent Front-end add-on please make sure that your system meets the following conditions: WordPress Version 4.4 or later Awesome Support Version 5.7.0 or later PHP 5.6 or later Installation Steps Most of our add-ons uses...
This document outlines the functionality in the Awesome Support Help Desk plugin that will help you meet your GDPR and similar consent and privacy related obligations around the globe. However, nothing in this document should be construed as legal advice. Instead it...
When creating an Awesome Support add-on, there are certain items that should be checked and double-checked before delivery. The Basics Did you use the Awesome Support Add-on Boilerplate located on github? Did you rename the main boilerplate file so that the name of...
