Articles
A common request is to be able to use Awesome Support as a “paid support” ticketing platform. In other words, the user pays for support – either on a monthly subscription basis or pay-per-ticket basis. This article shows you how to set up a simple pay-per-ticket support form. However, if you have subscriptions or need […]
Sometimes it would be nice to see your ticket in a popup – for example: This can be done a couple of ways: By creating a Gravity Forms form combined with our Email Support Addon and using it’s short code in any compatible popup maker. We demonstrated how to use Gravity Forms to create a […]
Introduction Have you ever wished that your general contact form would create a new ticket? Here is how you can do this using Gravity Forms and our Email Support add-on. The idea is that you use the Gravity Forms builder to create the form and then send it directly to your Awesome Support inbox to […]
We recently introduced our new Custom Status Add-on for Awesome Support. Before this extension was available, a common method for organizing tickets was to use TAGS. So now the question becomes: when do you use a custom status vs when do you use a tag? The answer, really, is relatively simple. A custom status is […]