Introduction Have you ever wished that your general contact form would create a new ticket?  Here is how you can do this using Gravity Forms and our Email Support add-on. The idea is that you use the Gravity Forms builder to create the form and then send it directly to your Awesome Support inbox to […]

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Custom Status VS Tags

September 12, 2016 | Tips

We recently introduced our new Custom Status Add-on for Awesome Support.  Before this extension was available, a common method for organizing tickets was to use TAGS.  So now the question becomes: when do you use a custom status vs when do you use a tag? The answer, really, is relatively simple. A custom status is […]

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