Articles
Awesome Support has over 25 add-ons you can choose from to complement its already powerful feature-set. But, some of these add-ons are more powerful simply because of the impact they can have on your support operations. Here, in our opinion are the top 5 most powerful add-ons in our product suite: Email Support Hands down, […]
Have you ever wondered why the user interface of Awesome Support is set up the way it is? Believe it or not, our UI is actually the result of some very deliberate decisions taken to respect the WordPress heritage. In this article we’ll discuss what we’re thinking about when we make User Interface related decisions. Core […]
We recently commissioned a research study on Help Desk plugins by hiring an experienced WordPress plugin reviewer to provide in-depth reviews of the top 8 WordPress Help Desk plugins. Of course, Awesome Support was included in the review. Below is the Awesome Support excerpt from the WordPress Helpdesk Ticketing Plugins 100 page e-book. Note: The […]
Introduction Customer support isn’t something to take lightly. Acquiring new customers can burn a huge hole in your budget and can be difficult to do. Convincing existing customers to continue purchasing, however, is free in most cases and depends on how well you treat them throughout their time as a customer. Most companies view customer […]
The notification emails that Awesome Support includes are relatively basic. This is by design – they will work even with the most basic email clients. However, customers have often asked for “prettier” default emails. One quick way to accomplish this without waiting for us to get around to it is by using the the Email […]
I just did a search for “Customer support software” in Google and almost all of the results were for cloud based customer support systems. Companies such as Zendesk and Freshdesk topped the list of results. Just about everyone seems to be moving to a cloud based solution for customer support. Now, I will readily admit […]