The September Blues Solved With Facebook
We had great plans for September. Really, we did.
But then Murphy's law raised its ugly head.
What were we supposed to accomplish in September? Check out this ambitious list:
- Release Awesome Support 3.3.2 with some critical bug fixes and support functions for a couple of new add-ons/extensions.
- Release a new version of the Email Support add-on with the most requested enhancement in the history of AS - the ability to open a ticket by email.
- Release 3 new add-ons to increase the reach and smarts of AS
Unfortunately, it looks like we might get, maybe, one of these done this month with the rest pushed to October. Oh well - better to release stable software than rush it out the door, right?
So, instead, we have decided to do something that we were going to do in January. We've started a dedicated PRIVATE Facebook group for our premium customers!
Accessing the Group
If you hold a current license to any of our add-ons, please feel free to request access - just make sure you give us 24-48 hours to approve it since it's a manual process. Also, we might not recognize your name or email if its different from what we have on file. For example, if you've used your personal Facebook account to request access but the purchase was made with a corporate email address you might want to request access AND open a support ticket to let us know about it.
Oh, and if you'd like to help us beta-test opening tickets by email - send your support request to support at getawesomesupport.com. Just make sure you use an email address that we have on file for you; otherwise it will simply get dumped into the "unassigned" folder where we might not see it for a while.
We expect that participants in the group will be able to benefit from the sharing of ideas and techniques. Additionally it helps us create a more useful product by helping us to better understand your needs and issues.
We will admit that this is an experiment that may or may not work well. Regardless, here is another way for you to benefit:
Joining the group before the end of September will give you access to a nice discount coupon good for one or more of the new extensions we plan on releasing at the end of this year. If you've been with us a while you know we don't take discounts lightly. And when we do we rarely give more than a 10% discount - we subscribe to the philosophy of pricing our products at the right level from day one. So join the group to get one of our rare deeper discounts (for a limited time of course!)
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