In the morning, when checking Awesome Support things, I realize that we have an extra translation request. Most of the time, those translators don’t contact us prior to creating a new translation.
Now, the problem we have is that those translators aren’t even contacting us regarding translation. And that’s ok. But then we believe it would be unfair for those translators, working without reward, if others were getting free stuff.
We Work For Free Too
The second reason why we decided not to give away free addons is because we too, work for free. And it takes a lot more time than translating.
Awesome Support is completely free. Of course we have addons for sale, but a large part of our users just use the core without purchasing anything. And that’s ok, because that’s how we made it. However, building the core, with all its features, takes time. A lot of time.
Support also takes time. We have priority support for buyers, but we try to answer every question asked on WordPress.org support forum. This also takes a huge amount of time.
Including development and support, even though I don’t have an exact number to give, we spent thousands of hours of work.
We believe that, as we provide that much work for free, contributions, like translations, can be free too.
On a side note, we now have 12 contributors on the GitHub repository. These contributors, who wrote code for the plugin, never got (and never even asked for) free addons. Many thanks to those contributors too! You can check out the team page here: https://getawesomesupport.com/team/
One More Benefit
Product updates will overwrite translation files with the ones we have in our translation repositories. If we have an incomplete translation then that will overwrite your more complete translation file – meaning that you will have to manually replace the translation file after every update. Thus, if you have gone through the effort of translating one of our products you can make sure that the next minor update of the product does not overwrite your work simply by submitting your translations to our repository.
Last thing I need to do now is thank you all for your contributions. Be it bugfixes, code improvement, translation, promotion… You’re a huge help to us and we’re glad to have you by our side.
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We won’t bother you every day. We will just send you some useful information about the plugin, buzz you when we have new add-ons ready and occasionally drop you a note to let you know about new products, services or what’s going on here at Awesomesupport.com