Its been a while since we've introduced a new extension with deep functionality.  That changes today. Check out our new Satisfaction Survey Add-on.

This add-on fills in a critical gap that closes the circle in the customer service process - getting feedback on the performance of agents.  This feature has been one of the top five most requested items over that last couple of years.  If you don't know how well your customer support process is working, you probably don't know how many customers you are losing or gaining because of that critical business function.

At its core, the add-on does something relatively straight-forward: When a ticket is closed an email with a simple one-question survey request is sent out to the customer.

The add-on allows you to customize everything about the survey - from the timing and contents of the email to the scale used and definition of "good" and "bad" on the scale.  Check out some of the images below and then head over to the product page for more information.

Screenshots