The Standard Bundle of add-ons is perfect for a smaller business or a start up business and includes the most popular add-ons for a single discounted price - you save 30% over purchasing individual add-ons. You save even more if you purchase one of the multi-site options - 36% for 5 sites and over 50% for unlimited sites.
If you only have one or two agents then this bundle is a great starting point.
The Professional Bundle of add-ons is perfect for growing businesses, businesses with multiple agents, operations with a higher volume of tickets per day or businesses that use one of the following shopping carts: WooCommerce, Envato or Easy Digital Downloads.
The bundle includes the most popular add-ons as well as the add-ons that are the greatest contributor to agent productivity. And you get it all for a single discounted price - you save 50% over purchasing individual add-ons. You save even more (over 50%) if you purchase one of the multi-site options.
The Enterprise Bundle of add-ons was designed for larger businesses such as:
1. Businesses with multiple departments
2. Businesses with multiple agents
3. Businesses with multiple support channels
4. Businesses that uses WooCommerce, Envato or Easy Digital Downloads
5. Businesses that have unique or non-standard workflows or
6. Businesses with a vested interest in higher than average security
The bundle includes the majority of our add-ons priced at a 55% discount for a single site. You save even more (over 65%) if you purchase one of the multi-site options.
The Agency Bundle is our most comprehensive bundle and includes a key benefit not available in other bundles: It automatically includes all FUTURE add-ons. This means that forth-coming add-ons such as Advanced Reporting and Productivity are all included in this bundle..
This bundle is primarily for businesses that service multiple customers on the WordPress platform or Enterprise Level businesses.
The bundle includes all of our add-ons priced at a 55-65% discount compared to unlimited site licenses for each add-on.
The Gravity Forms add-on for Awesome Support allows you to create just about any version of a new ticket screen or reply screen that you can imagine. You can then submit all or a portion of the data back to a new or existing Awesome Support ticket.
This add-on is THE most powerful gravity forms integration available for a WordPress help-desk plugin!
The Custom Fields add-on for Awesome Support enable regular users to easily add new fields to the ticket form. By default the regular ticket form contains the minimum number of fields required to open a support ticket. But there are instances where collecting additional information from the end user is useful. The custom fields add-on provides a simple but powerful interface that you can use to add new fields to the default ticket form.More Information
Do you charge your customers for support tickets - either on a one-off basis or subscription basis? If so, then you definitely need this add-on. Use it to create support subscriptions or charge for one-off ticketing support. Tightly integrated with WooCommerce and WooCommerce subscriptions, you have the most powerful WordPress e-commerce solution backing your store integrated with the most powerful WordPress help-desk plugin available today.More Information
This add-on allows users to enter a ticket without having an account on the system. This can help to create less friction in the support process and is suitable for a large variety of customer support organizations.
The extension accepts the ticket data and automatically:
- Creates an account
- Creates the ticket
- Logs the user out and redirects to a thank-you page
Users with email addresses that are already registered are prompted to login before creating a ticket.
Do you need a way to manage tickets that have been abandoned by users? How many times have you had to go through your ticket list to manually close out tickets that a user has not bothered to respond to?
This plugin can help. It allows you to automatically create and send warning emails as well as automatically close tickets - all based on sophisticated rules centered around the age and status of a ticket.
Successful businesses run on data. So how would you like to see an immediate data snapshot of your support operations as soon as you log into your WordPress administration area? With this add-on you can get that snapshot!
Key data widgets include:
- Open and closed tickets
- Open tickets by status
- Most recent tickets
- Open tickets by agent and ticket age
- Open tickets by product and ticket age
- Closed tickets by ticket age
- Closed tickets by agent and ticket age
- Closed tickets by product and ticket age
Customers tend to post private data in support tickets - whether you want them to or not! From credit card numbers and passwords to health information - they inadvertently post private data in a medium that is not fully encrypted. With this add-on however, you can collect sensitive information and store them encrypted in your database. Configurable with up to two additional layers of encryption, you can provide a safer environment for your users to provide sensitive information.
This add-on is a must-have for any company serious about it's help-desk operations and serious about maintaining the security of their customers information.
If you have multiple agents with different skill sets or working different departments then this add-on is for you. It allows you to select from 5 different algorithms to intelligently route incoming tickets to the proper support department or personnel. The larger your organization, the more urgently you need this add-on!More Information
Help your agents track and close tickets even faster with functions such as locking tickets, merging and splitting, additional security and more customization options!
Reduce your average cost per ticket closed with this add-on that includes a variety of tweaks and functions to help your agents track and close tickets faster than ever!
The easier you make it for agents to handle tickets the more profits will flow to your bottom line!
Have you ever wanted to use your tickets as a knowledge base that your users can search for answers? Now you can!
A public searchable archive of your old tickets can reduce the number of tickets you get as many customers are already conditioned to search for information before sending a support request.
The Public Tickets add-on for Awesome Support allows you reduce the cost by support by allowing you to create a searchable archive of selected tickets that your users can access at any time.
Integrate any 3rd party FAQ that uses WordPress Custom Post Types into Awesome Support. 3rd party FAQ systems will be integrated into the front-end and the admin areas of Awesome Support. This helps to reduce the number of tickets that are opened as well as reduce the amount of time that your agents spend responding to tickets with common questions.More Information
Do you run a support operation with multiple agents and need to track performance and other metrics? If so, this is the add-on you need. Six key core reports combined with a second dimension and filters on all elements provide hundreds of report options.More Information
Do you routinely bill or invoice your customers for the time spent on a ticket? If so, you need our Time Tracking and Invoicing add-on. Track time spent on each ticket by each agent and each reply. Provide detailed reports to your admins on how much time is spent on each ticket. Choose to record time automatically or manually. There is no other WordPress Helpdesk and Support plugin that offers such a high level of features, functions, flexibility and tight integration with a time-and-billing module.More Information